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Wellth
Customer Service 3h ago

Member Care Advocate Supervisor

Wellth
United StatesUnited States
Full-time
$31-$34/hour
Mid-Level

Job Description

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About Wellth

Wellth is a fast-growing, growth-stage digital health company headquartered in Los Angeles. Our mission is to motivate people living with chronic conditions to make healthier choices, every single day.

We use behavioral economics, habit science, and technology to motivate lasting behavior change in some of the highest need and most underserved populations in the US (Medicare and Medicaid), drastically changing their quality of life and health outcomes. We have demonstrated results with several large insurers and health systems (e.g., reducing hospitalizations by over 40%), and are now rapidly scaling. Our goal is to be the category leader in improving health outcomes for hard-to-engage populations. A key difference at Wellth compared to other digital health companies is that our users (Members) actually use Wellth every single day—think TikTok-tier daily engagement (and data generation!).

But most importantly, our work quite literally saves lives by stabilizing chronic disease patients and preventing disease progression, hospitalization, and other bad outcomes. We are a mission-driven company where you work with incredible talent and see tangible differences directly from your impact and influence.

The Member Care Advocate (MCA) team is where that mission becomes a daily phone call, a completed screening, a closed care gap. As Supervisor, you'll lead the advocates who make those calls happen, keeping the team's day-to-day execution sharp, consistent, and member-centered as Wellth continues to grow.

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Wellth (operating at wellthapp.com) is a behavioral health engagement platform engineered for healthcare providers and payers. Founded as a Series C-backed startup and headquartered in Los Angeles, CA, Wellth disrupts traditional care models by fostering a *daily* relationship between health plans and members—unlike static communication tools or one-off interventions. At its core, the platform leverages behavioral economics to nudge members toward healthier habits through personalized, gamified check-ins and rewards. Under the hood, Wellth’s app delivers real-time reminders, adaptive challenges, and data-driven insights to track adherence to care plans, while its backend analytics empower providers to refine interventions. This allows Medicare Advantage plans and health systems to improve member engagement, reduce chronic-disease complications, and achieve measurable outcomes—with 91% of its members reportedly using the app daily. Backed by $73.1 million in funding from investors like Mercato Partners, Startupbootcamp, and Boehringer Ingelheim Venture Fund, Wellth positions itself as a critical bridge between clinical care and patient behavior.

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