Medical Receptionist (US Hours - Shifts)

About Us

We are a remote company that provides medical services to patients worldwide.

The Role

We are looking for a Medical Receptionist to join our team. The successful candidate will be responsible for answering inbound calls, scheduling appointments, and maintaining accurate patient records.

Key Responsibilities

• Answering inbound calls from patients, caregivers, and healthcare providers.
• Scheduling, confirming, rescheduling, and cancelling appointments.
• Registering new patients and collecting demographic and insurance information.
• Responding to general questions about services, locations, providers, and availability.
• Verifying insurance eligibility and obtaining any required information before appointments.
• Routing urgent calls or clinical questions to the appropriate department or therapist.
• Following up with patients regarding appointments, referrals, or missing documentation.
• Maintaining accurate patient records in the practice management or EMR system.
• Providing excellent customer service while handling a high volume of calls.
• Ensuring patient information remains confidential and compliant with healthcare privacy regulations.

Requirements

• Excellent verbal and written communication skills.
• Proven experience in a call center environment.
• Familiarity with CRM and EMR systems.
• Strong attention to detail and organizational abilities.
• Ability to work independently, and available for shifts.
• Reliable and adaptable to a dynamic work environment.

Benefits

1. Comfortable working U.S. hours.
2. Remote work from home.