Medical Office Administrator

About Felix: Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health. Felix creates digital-first solutions that increase access for common healthcare needs such as mental health, sexual health, and daily health. Founded in 2019, Felix’s approach to healthcare encompasses assessments, lab testing, prescriptions, fast and discreet delivery, and ongoing care — all online.

The Role:

As our medical office administrator, you will be a key member of the clinical operations team, working cross-functionally with our medical directors, clinical operations team, medical office administration team, and customer support team. You will be principally responsible for assisting in the day-to-day clinical support and administration of our network of healthcare practitioners, maintaining exceptional quality of care, patient confidentiality, and promoting our patient-centric mission of empowering Canadians to take control of their health and well-being.

You will:

• Work closely with our medical directors and clinical operations team to manage and strategize for the medical pillar at Felix regarding the functionality of our healthcare practitioners.
• Own file management: consolidate, update, and maintain electronic files and documents, including labs and referrals.
• Help create and follow a robust system to track lab requisitions, ensuring all results and documentation are received in full. Follow an audit process to review requisitions from prior months and contact both labs and patients when results for tests ordered are not received.
• Act as the liaison and support between the pharmacy and healthcare practitioner communications.
• Schedule, manage, and support healthcare practitioners and patients with audio/video consultations.
• Perform other related duties and tasks assigned by the clinical operations manager or medical director.
• Work closely with the customer support team.
• Help maintain clinical documentation and update training materials.
• Assist with responding to faxes and voicemails from external stakeholders.
• Perform a variety of administrative and data entry tasks to support our lab management processes.
• Assist healthcare practitioners with document management and basic editing of medical and insurance forms.
• Perform and be involved in QI/QA initiatives.
• As a personal health information delegate, safeguard and protect personal health information.

You have:

• Must be located in Canada.
• Must be available to work a set schedule of 7am-3pm EST, 5 days a week including weekends, 40 hours a week.
• Must be available to work evenings and weekends as needed.
• Successful completion of a medical office administration program or equivalent education in a related field.
• Minimum 2+ years of experience working as a medical office professional.
• Experience working in virtual care is considered an asset.
• Technical aptitude and the ability to learn software and systems quickly, experience working with an EMR.
• Strong organizational skills and meticulous attention to detail.
• Customer service experience is considered an asset.
• Exceptional verbal and written communication skills.
• Ability to work both collaboratively and independently as we are a virtual-first company.
• Fluent in English, bilingual in French is considered an asset.
• Must have a suitable remote-working environment where the safeguarding of personal health information can be facilitated.