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Willow
Marketing & Sales 18h ago

Marketing Operations & Project Manager

Willow
BrazilBrazil
ChileChile
ArgentinaArgentina
PhilippinesPhilippines
PeruPeru
ColombiaColombia
CanadaCanada
UruguayUruguay
Full-time
Not Disclosed
Mid-Level

Job Description

Key Skills Required

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Marketing OperationsAutomation Engineer

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Responsibilities

  • Project intake, scoping & execution: Serving as the entry point for Marketing initiatives, building project briefs from the ground up, identifying the right stakeholders, and driving timelines, dependencies, and deliverables across multiple teams.

  • Project management systems: Owning and architecting the systems used to manage Marketing work (ClickUp, Monday.com, Asana), including workflows, automations, intake systems, dashboards, and reporting.

  • AI, automation & agentic workflows: Leading the integration of AI agents and automation into Marketing operations, identifying opportunities, coordinating implementation, and driving adoption.

  • Resource coordination & prioritization: Maintaining visibility into what's coming into Marketing, ensuring requests are properly scoped, and surfacing capacity conflicts and bottlenecks early.

  • Cross-functional communication & alignment: Acting as a central liaison across Marketing functions and other departments, keeping stakeholders aligned and ensuring nothing falls through the cracks.

  • Operational infrastructure: Building scalable processes, documentation, and workflows that improve visibility, accountability, and execution speed.

  • Product launches & go-to-market: Owning Marketing-related launch timelines, deliverables, and coordination across Creative, Lifecycle, Ecommerce, Paid Media, and other teams.

  • Data visibility & decision making: Helping surface and communicate relevant Marketing data to support faster, more informed decisions.

Requirements

  • 3-6+ years of experience in marketing project management, marketing operations, integrated marketing, or similar operational roles

  • Experience working in a fast-paced startup, high-growth, or similarly dynamic environment

  • Demonstrated experience taking cross-functional projects from early-stage concept or loosely defined request through scoping and execution

  • Experience managing complex Marketing initiatives, stakeholders, timelines, dependencies, and deliverables simultaneously

  • Advanced expertise in at least one major project management platform (ClickUp, Monday.com, Asana, or equivalent)

  • Demonstrated experience architecting project management systems: workflows, automations, templates, intake processes, dependencies, dashboards, and reporting

  • Experience implementing workflow automation and integrating tools across business processes

  • Strong familiarity with AI tools, AI-enabled workflows, automation platforms, or agentic systems, with the ability to rapidly learn emerging technologies

  • Experience facilitating the rollout and adoption of new systems, tools, and workflows across teams

  • Strong familiarity with Marketing workflows across Creative, Paid Media, Lifecycle, Content, Web/Ecommerce, Affiliate, Brand, and Product Launches

  • Comfortable building systems, templates, briefs, processes, and operational documentation from the ground up

  • Comfortable working with Marketing performance data and reporting

  • Strong written and verbal communication skills

  • Strong judgment around prioritization, resource allocation, and escalation

  • High level of ownership, accountability, and independent problem solving

Nice to Have

  • Experience implementing agentic AI workflows or AI-powered operational systems

  • Experience with automation and integration tools such as Zapier, Make, n8n, Workato, or similar platforms

  • Experience connecting project management platforms with Slack, data sources, reporting tools, or other business systems

  • Experience building sophisticated ClickUp, Monday.com, or Asana environments from the ground up

  • Experience building Marketing intake, resource management, or operational systems from scratch

  • Experience supporting complex cross-functional initiatives where requirements were not fully defined at the outset

  • Experience supporting launch operations in fast-paced consumer brands

  • Familiarity with Shopify, Lifecycle Marketing, Paid Media operations, or subscription businesses

  • Experience working across highly collaborative, fast-moving teams with frequently evolving priorities

What’s in it for you?

  • As full-time member of our team, you’ll enjoy:

  • Flexible hours

  • Work wherever you choose

  • Fun and casual work environment

  • Employee engagement activities and virtual gatherings

  • We are a diverse, global team! 🌍

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Willow (operating under startwillow.com, legally Willow Health Services, Inc.) is a digital telehealth and weight management platform that provides personalized, doctor-guided GLP-1 care. Founded in 2021 by John Errico, Willow connects patients with board-certified physicians and licensed pharmacies to deliver custom-formulated compounded weight loss medications, including sublingual Semaglutide tablets, weekly Semaglutide injections, and Tirzepatide. Through its 100% online telehealth platform, Willow offers medical assessments, ongoing physician support, customized metabolic treatment plans, and direct-to-door FSA/HSA-eligible prescription delivery. Headquartered in Austin, Texas, Willow operates across the United States to make scientific weight loss care affordable and accessible.

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