Manhattan OMS Consultant
IndiaJob Description
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The Role
We are seeking an experienced Manhattan OMS Consultant with 7–15 years of experience in implementing, configuring, and supporting enterprise Order Management solutions. The ideal candidate will possess deep expertise in Manhattan Active Omni and Manhattan Order Management System (OMS), along with a strong understanding of omnichannel retail, order fulfillment, inventory visibility, and distributed order management processes.
In this role, you will collaborate with business stakeholders, product owners, architects, and development teams to design, implement, and optimize scalable OMS solutions that enhance customer experience while streamlining order lifecycle management. You will play a key role in delivering robust omnichannel commerce solutions for large-scale retail and e-commerce environments.
Key Responsibilities
- Design, configure, implement, and support solutions using Manhattan Active Omni and Manhattan OMS.
- Analyze business requirements and translate them into scalable technical solutions aligned with enterprise architecture.
- Configure order orchestration, inventory visibility, fulfillment optimization, sourcing rules, and returns management.
- Collaborate with cross-functional teams including eCommerce, warehouse, logistics, merchandising, and customer service.
- Participate in end-to-end implementation projects including requirement gathering, solution design, development support, testing, deployment, and post-production support.
- Troubleshoot production issues, perform root cause analysis, and implement sustainable resolutions.
- Develop integration strategies with ERP, WMS, CRM, payment gateways, and third-party logistics providers.
- Ensure high system availability, performance optimization, and operational excellence across OMS environments.
- Create technical documentation, functional specifications, configuration guides, and deployment documentation.
- Mentor junior consultants and contribute to best practices, knowledge sharing, and continuous process improvements.
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