Manager, Operations (East Branch)

Duties:

• Manage the assigned budget, ensuring appropriate resource allocation, and financial goal achievement.
• Provide leadership and team management by supervising, mentoring and developing assigned staff by setting clear goals and expectations, providing constructive feedback, and fostering a positive and collaborative work environment.
• Evaluate individual staff and team performance and make decisions to improve staff performance, productivity, and efficiency.
• Execute purchasing and expenses per the Branch budget plan.
• Assist with planning and budgeting in line with operational tempo and oversee procurement and distribution of supplies and equipment.
• Support personnel recruitment, deployment, and well-being in all aspects of the disaster cycle, managing schedules and work rotations.
• Assist in developing QCPC team goals, provide specific feedback, and solicit regular input.
• Support Volunteer Management in resolving personnel conflicts.
• Participate in Participation Status Committees as needed.
• Lead the leadership lifecycle program, including recruiting, onboarding, and developing Greyshirt volunteer leaders.
• Support department needs during surges to address operational gaps.
• Build and maintain relationships with donors, partners, and volunteers.
• Lead capacity-building efforts, local relationship growth, disaster operations, and cross-functional collaboration.
• Collaborate across the department as needed to meet goals and objectives.
• Organize and participate in training and simulations for disaster response teams.
• Coordinate/manage disaster response operations, including resource and personnel deployment.
• Coordinate with volunteer organizations and partners to maximize resources.
• Function as an Agency Executive.
• As needed, provide EOC support and disaster response coordination across relevant agencies.

Experience and Background:

• 5-7 years of relevant professional experience in the military, disaster response, emergency management or first responder fields
• Bachelor’s degree in Emergency Management, Public Administration or related field preferred
• Proven record of personnel management experience such as recruiting, managing, training, and developing employees and volunteers
• Proficient with technology tools and in remote working for communicating and coordinating with a large network of TR staff members, Greyshirts (volunteers), and external stakeholders
• Successful past performance in leading volunteers is highly desired

Special Requirements:

• This is a full-time, REMOTE position that’s preferably based in Chicago, IL; Detroit, MI; Indianapolis, IN; or Louisville, KY; but open to any of the following locations: Illinois (IL), Wisconsin (WI), Michigan (MI), Kentucky (KY), Indiana (IN), Tennessee (TN), or Ohio (OH) and provides a flexible & non-traditional work schedule (relocation expenses not provided)
• Evening and weekend schedule supporting leadership meetings, video conferences, events, and operations
• Local Travel: Reliable transportation is required. The person filling this position will be expected to travel within their local area to support ongoing efforts
• Other Travel: At least 25% non-local travel to support broader organizational activities focused within the assigned territory

Cultural Values:

• Mission First, Greyshirts Always: Anyone joining TR must understand that our mission to provide disaster response comes first
• Step Into The Arena: TR needs leaders who aren’t afraid to dare to be great
• Everyone Has A Role Know It: Ability to successfully navigate a fast-paced, high-growth environment and solve problems in the face of ambiguity
• GSD: We are entrepreneurial, resourceful, and determined no matter how chaotic the situation
• Change Your Socks: We take care of ourselves and each other so we are best equipped to serve those in greatest need
• Adults Only: Every team member is an adult until proven otherwise
• Your Mother’s A Donor: Every leader must be committed to fiduciary responsibility, transparency, and financial stewardship

Perks of the Team:

• Flexible Unlimited Paid Time Off
• Generous holiday schedule (including a paid week off between winter holidays)
• Matching 401k contributions up to 4% with no vesting requirement
• 100% company-paid health benefits for employees and their dependents
• Professional development, leadership development and events/conferences
• Paid time off to volunteer with the non-profit of your choice
• One-week all-inclusive onboarding experience