Manager of Applied AI Architects

As the Manager of Applied AI Architects, you will lead a team of senior technical leaders responsible for the technical strategy, customer journey, and path to production value for OpenAI's largest and most complex customers. Your team will act as the “CTO of the book of business,” partnering with customer executives and technical teams from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact.

You will set the operating model for how Applied AI Architects own technical account plans across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In close partnership with Sales leadership and Account Directors, you will help prioritize customer portfolios, allocate technical resources, and ensure business priorities translate into focused use cases, credible architectures, actionable adoption roadmaps, and durable customer value and growth.

You will remain accountable for the team's technical outcomes while developing its people and bringing in the right specialists across deployment, implementation, enablement, security, product, research, and partners. You will serve as an executive technical sponsor for critical engagements, a senior voice of the customer inside OpenAI, and a cross-functional leader who can move confidently between regional strategy, executive decision-making, architectural depth, and hands-on coaching.

In this role, you will:

• Hire, coach, and develop a high-performing team of Applied AI Architects, creating an environment of technical excellence, sound judgment, continuous learning, accountability, and strong customer stewardship.
• Define and continuously refine the strategy and operating model for Applied AI Architecture teams, aligning company priorities with the evolving needs of strategic customers and the regional go-to-market.
• Partner with Sales leadership and Account Directors to prioritize accounts and opportunities, allocate technical resources effectively, and establish clear technical strategies for the region's most consequential engagements.
• Ensure Applied AI Architects serve as the primary technical advisors for their portfolios, owning technical account plans, technical milestones, adoption priorities, account health, and expansion opportunities.
• Lead complex, multi-threaded customer journeys that connect executive vision and business outcomes with use-case qualification, solution evaluation, enterprise governance, and a credible path to production.
• Coach the team on Applied AI architectures spanning models, applications, data, integration, identity, security, privacy, governance, evaluation, reliability, and deployment.
• Build trusted relationships with C-suite and board-level stakeholders, as well as senior AI, technology, data, security, and engineering leaders, serving as an executive technical sponsor when needed.
• Mobilize Deployment Engineering, implementation, enablement, Product, Engineering, Research, Security, Legal, Privacy, partners, and other specialists to remove blockers and deliver a cohesive customer experience.
• Establish a rigorous view of portfolio health, including technical wins, qualified use cases, production readiness, adoption, usage, risks, measurable customer impact, and the technical contribution to growth.
• Translate patterns from the field into actionable feedback for Product, Engineering, Research, and go-to-market teams, while developing reusable architecture guidance and customer practices.
• Foster a culture that balances ambitious customer outcomes with responsible AI deployment, clear ownership, thoughtful prioritization, and effective specialist handoffs.