Manager, International Customer Supply Chain

What You'll Do

Serve as a key point of contact between rhode and international distributors and retail customer operations teams, supporting day-to-day execution and market-specific supply chain needs.

• Continually assess opportunities to improve customer supply chain, reduce operational costs, and drive volume through supply chain metrics.
• Develop a deep understanding of each international distributor and retail partner’s distribution model, operational requirements, key metrics, and inventory planning needs.
• Strong analytical skills to produce qualitative/quantitative data (using Excel, PowerPoint, NetSuite, Tableau) that can be shared to drive business.
• Broad understanding of policies, processes and systems relating to retail distributor operations.
• Overseeing and ensuring smooth order processing and timely delivery across international customers, distributors, and retail partners with focus on Innovation planning and customer expansion.
• Provide weekly sell in data vs. forecast and any risks associated to the month/quarter plan to Finance, Sales and Operations stakeholders.
• Track & monitor weekly sell out data coupled with retailer in stock levels in partnership with Demand planning and Sales account leads.
• As needed, partner with international distributors, retailer Supply Chain & planning teams to drive additional orders or forecast adjustments guaranteeing appropriate inventory coverage.
• Track and report on key international customer supply chain KPIs, including fulfillment, in-stocks, service levels, on-time delivery, and potential chargeback risk.
• Internal and external collaboration for alignment and identifying opportunities.
• Participate and contribute to customer demand forecasting, maximizing forecast accuracy.
• Participate and influence assortment decisions aimed at optimizing sales and productivity by utilizing analytics, market research, consumer research, and customer intelligence.
• Partner closely with international teams, distributors, and cross-functional stakeholders to support new market launches, regional assortment expansion, and ongoing operational excellence.
• Ability to connect internal functions to drive supply chain improvements (fill rate, on-time, in-stocks, reduce potential chargebacks, customer program execution) for the customer.
• Help educate and align internal teams on international customer expectations, distributor requirements, regional retailer requirements, and best practices for execution.

What You'll Bring

• Bachelor’s degree in Supply Chain or another analytical field preferred or equivalent experience.
• 5+ years of experience in customer supply chain, retail operations, customer logistics, demand planning, supply planning, or related operational roles.
• Must have experience with Sephora and/or other global prestige beauty retailers.
• Experience supporting international retailers, distributors, or global customer supply chain operations.
• Strong communication skills both verbal and written.
• Excellent Excel Skills and knowledge.
• Proven ability to build strong relationships with retail partners, internal cross-functional teams and deliver results.
• Ability to make thoughtful decisions when data is limited, ambiguous, or evolving.
• Experience managing multiple countries, distributors, or regional supply chain requirements.
• Willingness to travel internationally is required.

Other Details for Consideration

• Location of Position: United Kingdom and European Union
• Travel Expectation: Must be willing to travel internationally for the business and to our HQ when needed.
• Budgeted Salary: £67,000 - £82,000

Total compensation includes base salary, annual company-based performance bonus, and equity. Under e.l.f.’s annual bonus program, employees are eligible to earn up to 200% of their target bonus when company performance exceeds defined goals. In addition, e.l.f. provides a variety of other benefits to employees, including medical, dental, and vision insurance, a retirement savings plan, gender neutral parental leave, and unlimited paid time off. The amount of total compensation (including base salary) offered will be based on a wide range of factors, including geographic location, experience, specific skills, and qualifications.

Compensation components are subject to change at the company’s discretion.