Live Creator Account Manager

About the Role

We're looking for a highly organized, client-facing Live Creator Account Manager to join our growing Social Commerce team. In this role, you'll manage a portfolio of live content creators - supporting their strategy, overseeing their weekly live streams, and keeping them accountable to performance goals.

This is a role at the intersection of creator management and live production. Fully remote, no on-site production required - you'll be the engine that keeps creators on track, on brand, and on target.

This role operates primarily on EST hours (9 AM–5 PM EST), with some evening availability required up to 8 PM PST.

What You'll Do

Creator Portfolio Management

• Own a portfolio of up to 25 live creators and serve as their main operational point of contact
• Lead bi-weekly 30-minute performance and planning calls for each creator
• Maintain scheduling discipline across your portfolio - deadlines don't slip on your watch
• Track deliverables, flag risks early, and drive resolution before things escalate

Live Production Oversight

• Prepare a run-of-show for each weekly live stream and align creators in advance
• Monitor streams in real time - chat support, quality checks, sponsored product integration
• Deliver post-stream recaps with performance feedback and optimization notes
• Ensure consistent adherence to production standards across your full portfolio

Performance & KPI Management

• Track streaming commitments and contract compliance across all 25 creators
• Monitor engagement metrics and identify underperformance trends early
• Escalate risks appropriately and maintain accurate CRM and reporting documentation

Operational Discipline

• Manage multiple stakeholders simultaneously without losing quality or detail
• Maintain structured dashboards and a consistent reporting cadence
• Operate within a standardized production framework - and help improve it over time

You Should Apply If This Sounds Like You

• You have 2–4 years of experience in account management, creator management, or digital operations - ideally at an agency
• You have hands-on experience supporting live streaming or digital content programs - you understand the pace, the prep, and what it takes to execute in real time
• Your English is fluent. You write clearly, communicate confidently, and are fully comfortable in client-facing conversations in English
• You've managed multiple accounts or clients at the same time and have a real system for keeping everything organized and on track
• You're the person who follows up before they're asked. Nothing falls through the cracks on your watch
• You're comfortable reading performance data and turning it into clear, actionable next steps
• Bonus if you have direct experience managing content creators or working with live commerce platforms (TikTok Live, Amazon Live, Instagram Live, or similar)