Learner, Fulfillment & Logistics

The Chomps Learner Program is designed to provide hands-on experience in Supply Chain, Logistics, Transportation, or Operations. This 6-month temporary, part-time, non-exempt position offers a chance to grow and potentially transition into a full-time role.

The Learner, Fulfillment & Logistics will support the Fulfillment, Logistics, and Transportation teams by executing critical day-to-day operational tasks. This role focuses on coordinating customer pickup (CPU) shipments, booking LTL freight, managing shipping documentation, and maintaining accurate system records.

Due to business needs, this individual must be available to work Monday through Friday from 8:00 AM to 12:00 PM CT.

What You Will Do

The Learner will work closely with customers, carriers, warehouses, third-party logistics providers (3PLs), and internal stakeholders to support operational excellence and continuous improvement initiatives.

Responsibilities

Transportation & Customer Pickup Coordination

• Customer Pickup (CPU) Management
  • Monitor customer pickup orders and proactively obtain routing instructions from customers.
  • Coordinate shipment appointments between customers, carriers, and warehouse partners.
  • Create, distribute, and maintain Bills of Lading (BOLs) and shipping documentation.
  • Ensure customer routing requirements are communicated accurately to warehouse partners.
  • Track shipment readiness, pickup appointments, and delivery status.
  • Escalate delayed routing requests, missed pickups, and transportation exceptions.
  • Maintain accurate shipment status updates across internal systems and customer portals.
• LTL Freight Management
  • Book and coordinate LTL shipments using approved transportation providers.
  • Schedule pickups and deliveries with carriers and warehouse partners.
  • Track shipments and proactively resolve transportation issues.
  • Monitor freight movement to support on-time pickup and delivery performance.
  • Assist with freight cost tracking and transportation record maintenance.
• Shipment Visibility & Communication
  • Utilize transportation management systems, warehouse portals, and carrier websites to monitor shipment activity.
  • Provide shipment status updates and communicate transportation exceptions to internal stakeholders.
  • Support transportation issue resolution through coordination with carriers, customers, and warehouses.

Fulfillment & Order Management Support

• Order Management
  • Upload non-EDI customer purchase orders into NetSuite and 3PL fulfillment portals as well as internal files.
  • Reconcile NetSuite with 3PL fulfillment portals to ensure customer orders are accurately uploaded and prioritized.
  • Ensure third-party logistics providers (3PLs) adhere to established procedures by verifying daily order readiness, proactively following up on delays, and escalating or resolving at-risk orders through internal channels.
  • Monitor internal systems to verify order integrity, ensuring accuracy in pricing, item setup, change order processing, and the prevention of duplicate entries.
• Order Fulfillment
  • Support weekly internal customer order prioritization discussions with key stakeholders by conducting inventory availability analyses.
  • Support replenishment analyst for club planning volumes, tracking shipment statuses for pick up.
  • Collaborate with other internal team members on the customer return process, from the time customers reach out about returns to the time inventory arrives back at the warehouse.
  • Update Point of Manufacture detail for 3PL Inventory weekly ensuring FSMA compliance.
• Reporting, Analysis & Administrative Support
  • Maintain accurate transportation and fulfillment data within ERP, TMS, and warehouse systems.
  • Prepare recurring reports related to shipment performance, customer pickups, OTIF, freight spend, order cuts, and transportation metrics.
  • Create and maintain shipment trackers, issue logs, and operational dashboards.
  • Assist with freight invoice reconciliation and transportation-related audits.
  • Support analyses related to transportation costs, service performance, and fulfillment operations.
  • Assist with development and maintenance of SOPs, process documentation, and training materials.
  • Support special projects and continuous improvement initiatives across fulfillment and logistics operations.

Who You Are

• Prior experience in the 3PL warehousing or fulfillment industry preferred.
• Proficiency in Microsoft Excel and other Microsoft Suite. Power BI experience is a plus.
• Significant attention to detail, intellectually curious, investigative, and highly analytical.
• Outstanding time management skills with demonstrated success of managing multiple concurrent workstreams.
• Outstanding communication (both verbal and written) and relationship management skills.
• Willingness to work in a fast-paced environment that includes frequent pivots and quick problem-solving.
• Willingness to travel up to 5% of the time or as often as business needs.