Lead Deployment Engineer

About Mashgin: Mashgin is a premier, internationally recognized artificial intelligence pioneer, visual automation innovator, and touchless checkout technology leader on an absolute mission to eliminate retail friction globally. Powering the world best point-of-sale experience for over 40 million users, Mashgin patented computer vision kiosks instantly scan and ring up entire multi-item customer orders in less than a second without requiring barcodes. Having processed over 1 billion real-world transactions across premier locations—including major airports, universities, 4,000 convenience stores, and over half of all United States professional sports stadiums—Mashgin stands as a highly profitable Series B startup. Driven by a fierce corporate culture of extreme ownership, autonomy, and customer obsession, Mashgin discards bureaucratic red tape to focus entirely on engineering robust, long-term technical systems that stand the test of time confidently.

Position Overview

We are seeking a highly analytical, operations-minded Lead Deployment Engineer to join our core global Support and Deployment division in a full-time remote capacity within the United States. Positioned at the central intersection of advanced hardware provisioning, distributed field operations, and high-tier technical resolution, you will claim individual accountability for overseeing a mixed team of field deployment engineers and remote customer service specialists. This is a deeply blended leadership track designed for a hands-on technical craftsman who came up through the ranks, possesses deep empathy for field challenges, and speaks the language of both component level builders and customer support professionals fluently. Managing a team of at least 6 direct reports, you will spend your initial months deeply immersed in our core ticket matrices and manual deployments before engineering scalable, repeatable standard operating procedures across the nation.

Key Responsibilities

• Cross-Functional Squad Leadership: Manage, mentor, and develop a mixed team of local field deployment engineers and remote technical support specialists, utilizing direct, honest, and constructive coaching methods to scale technical velocity.
• Technical Support Escalation Triage: Act as the principal operational anchor and go-to expert for Mashgin multi-tenant hardware, internal software applications, and remote deployment lifecycles, unblocking complex customer tickets.
• SOP Architecture and Engineering: Design, author, and continually improve comprehensive standard operating procedures (SOPs) from scratch, evaluating pipeline constraints to eliminate repetitive rollout friction points.
• Product and Engineering Interfacing: Serve as a clear, highly analytical communication conduit between front-line technicians and internal core Product, Software Engineering, and external component vendors to isolate recurring bugs.
• Home Studio System Building: Guide and execute advanced localized hardware configurations, proving comfort installing device drivers, diagnosing core operating system failures, and building PCs using off-the-shelf components.
• In-The-Field Commissioning: Execute a high-touch field strategy, traveling up to 25% of the time domestically to launch net-new physical store locations, oversee kiosk installations, and manage site reliability metrics on the ground.
• Knowledge Base Governance: Author and maintain pristine internal documentation archives, training resources, and deployment guidelines to de-risk operational continuity across differing time zones and technician schedules.
• Ruthless Operational Prioritization: Triage incoming incident alerts, cutting through situational distractions during high-volume launch windows to focus the deployment cell on the most impactful system improvements.

Required Skills & Qualifications

• 2–4 years of verified professional history serving in an engineering lead, technical helpdesk supervisor, field operations manager, or structural customer support leadership capacity.
• Proven commercial experience managing a minimum of 6 or more engineering or customer-facing technical support direct reports within a fast-moving enterprise technology matrix.
• Demonstrated history doing hands-on, low-level physical system diagnostic work, demonstrating structural comfort troubleshooting operating systems, updating firmware, and configuring custom compute nodes.
• Outstanding problem-solving logic, with a proven ability to independently lead direct, constructive alignment conversations with technicians and client stakeholders under pressure.
• Outstanding verbal and written communication mechanics in fluent English, with a track record of translating messy deployment blockers into polished, actionable documentation.
• Geographical and Travel Parameters: Absolute readiness to support up to 25% domestic travel requirements across the country, including short-notice last-minute field deployments, paired with a residential base situated in or near a major airport hub within the West Coast or Central time zones (with a preference for Chicago, Dallas, Houston, Denver, Phoenix, Los Angeles, or the Bay Area).
• Location Context: Full-time operational seat open exclusively to qualified technical support and field deployment leaders base-stationed permanently within the United States to execute 100% remotely from home when not traveling.

Preferred Strategic Indicators (Nice to Have)

• Prior experience deployment-tracking edge computing components, automated kiosks, camera-based sensor systems, or IoT networks within retail or high-traffic hospitality spaces.
• Prior history building and scaling centralized customer help desks, structuring ticket rules within helpdesk apps, or coordinating cross-border vendor supply logistics.
• A Bachelor’s degree from an accredited university in Computer Science, Information Technology, Systems Management, or a related quantitative field.
• An outcome-driven, self-starter mentality that thrives when given full ownership and operates efficiently with short, alignment-focused meetings.

What We Offer

• Competitive U.S. Salaried Baseline: An attractive full-time base salary scale structured transparently between $112,000 – $130,000 USD per year, calibrated precisely to reward your technical authority and deployment execution velocity, supplemented by corporate option structures.
• The exceptional professional canvas to directly direct, shape, and deploy the automated infrastructure and visual systems processing over 1 billion transactions for elite venues nationwide.
• Profound work-from-home remote parameters offering high lifestyle flexibility, complete schedule trust, and zero physical office geographical commuting friction when working from your residential base.
• Immediate eligibility to access comprehensive premium health, dental, and vision insurance care frameworks for both you and your legal dependents.
• Secure retirement planning provisions via an active corporate 401(k) retirement system infrastructure.
• Access to an ultra-flexible Paid Time Off (PTO) policy designed to support optimal life balance, personal recovery, and long-term project energy.
• Dedicated workplace lifestyle benefits, including fully company-paid premium **Pet Insurance** options for your domestic animals, alongside voluntary life insurance plan configurations.