Key Account Manager

Juul Labs is dedicated to transitioning adult smokers away from combustible cigarettes and eliminating underage usage of their products. They aim to address global challenges through quality, research, design, and innovation, backed by leading investors.

Juul Labs is seeking a Key Account Manager to lead sales and conversion opportunities, negotiate contracts, and manage category leadership across key retail partners and distributors in the VA/MA area.

Role and Responsibilities:

The Key Account Manager will:

• Oversee customer interactions and build strong, trusted business relationships with chain accounts, national retail partners, and regional distributors.
• Develop chain-specific sales, distribution, and merchandising strategies that maximize ROI within assigned budgets, utilizing syndicated data (IRI/Nielsen) for fact-based insights.
• Actively manage and call on independent retail doors to manage existing accounts, drive new distribution, and execute the Juul Partner Program (JPP).
• Lead and facilitate buyer meetings, category reviews, Top-to-Top (T2T) sessions, contracted space management, and inventory resolution.
• Collaborate with field sales teams, trade marketing, and internal departments to implement retail programming that enhances sales execution and product placement.
• Maintain clear and detailed communications across internal and external stakeholders to drive alignment and program success.
• Monitor sales performance and track progress against key objectives to continuously improve strategies.

Travel and Operational Requirements:

• Field-based role requiring 30–40% travel, including overnight stays for planning sessions, reviews, store visits, and meetings.
• Must be 21 years or older and possess a valid U.S. driver’s license for the last three consecutive years.
• Reliable vehicle required for daily work usage.

Physical Requirements:

• Ability to lift up to 30 lbs.
• Ability to visually inspect and manipulate merchandise and displays.
• Ability to frequently stoop, kneel, crouch, or climb up to 9–12 feet during in-store setups.

Qualifications:

• 5+ years of account management experience in CPG or tobacco/OTP categories, including HQ-level account management or direct field sales experience.
• History of successfully negotiating contracts, expanding account footprints, and leading strategic sales initiatives to meet targets.
• Strong analytical skills with knowledge of syndicated data tools (IRI, Nielsen) and CRM/reporting software (Salesforce, Tableau, Excel, PowerPoint).
• Exceptional verbal and written communication skills across executive, cross-functional, and field environments.
• Highly self-motivated, adaptable, and results-oriented with strong organizational and problem-solving abilities.
• Clear understanding of the Juul customer and the vapor/OTP industry.

Education:

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent relevant work experience).

Perks and Benefits:

• Career growth opportunities with goal-setting support.
• Work with talented, committed, and supportive teammates.
• Equity and performance bonuses for all employees.
• Cell phone subsidy, commuter benefits, and discounts on Juul products.
• Excellent medical, dental, and vision insurance, plus family support, wellness, legal, and employee assistance programs.
• 401(k) plan with company matching.
• Biannual discretionary performance bonuses.