Junior Loyalty Support Specialist

We're looking for a Junior Loyalty Support Specialist to support and develop our loyalty program, working with promo codes and marketing campaigns, helping improve customer experiences, and partnering with marketing, support, and development teams. You'll combine communication, problem-solving, and basic technical skills to keep processes running smoothly and contribute to new loyalty features and initiatives.

Job responsibilities

• Handle requests in the Slack channel related to promo code creation and other marketing campaigns.
• Support first-line support colleagues with questions regarding the loyalty program and promo codes.
• Participate in the development of the loyalty program: collect feedback, suggest improvements, and contribute to the implementation of new features.
• Communicate with other teams (marketing, support, development).
• Prepare reports on the channel’s status and activities using spreadsheets.
• Manage simple projects: clarify requirements and drive tasks to completion.
• Perform validation of self-registered partners in specific regions according to established procedures.
• Answer partners’ questions in the email channel and perform follow-up calls about existing offers.

Requirements

• Attention to detail and the ability to articulate thoughts clearly.
• Readiness to work with large volumes of information and meet deadlines.
• Basic spreadsheet skills (Google Sheets, Excel).
• Strong communication and teamwork skills.
• Language proficiency: Fluent in English; other languages are a plus.

Benefits

• Flexible schedules and opportunity to work remotely;
• Ambitious and supportive team who love what they do, appreciate each other, and grow together;
• Internal programs for adaptation and training, development of soft skills, and leadership abilities;
• Partial compensation for participating in external training and conferences;
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
• Corporate prices on hotels and travel services;
• MyTime Day Off - an extra non-working day without loss of compensation.