ITOM Specialist (ServiceNow)

At Rehire, we are partnering with an international organization to find an experienced ITOM Specialist (ServiceNow) to join a long-term global project. We're looking for a professional with deep expertise in ServiceNow IT Operations Management (ITOM), infrastructure automation, and enterprise integrations to help build scalable, reliable, and highly automated IT operations solutions.

Responsibilities:

• Design, implement, and maintain ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and CMDB.
• Configure and optimize automated Discovery to ensure accurate visibility of infrastructure assets across on-premise and cloud environments.
• Develop and maintain Service Mapping to accurately represent business services and infrastructure dependencies.
• Configure and optimize Event Management, including alert correlation, noise reduction, and automated incident creation.
• Develop and maintain integrations between ServiceNow and enterprise monitoring platforms.
• Configure, maintain, and troubleshoot MID Servers.
• Collaborate with business stakeholders to gather requirements and recommend technical solutions.
• Design, develop, and customize ServiceNow applications, workflows, and integrations.
• Support platform administration, deployments, upgrades, and ongoing maintenance.
• Lead workshops, solution design sessions, and platform demonstrations.
• Produce technical documentation, knowledge articles, and implementation guides.
• Participate in Agile ceremonies and contribute to continuous platform improvement.

Requirements:

• 6+ years of professional experience in ServiceNow, IT Operations, IT Infrastructure, or related roles.
• 3+ years of hands-on experience implementing and supporting ServiceNow ITOM.
• Strong experience with Discovery, Service Mapping, Event Management, CMDB, ITSM, and ITAM.
• Experience developing with Business Rules, Glide, JavaScript, UI Policies, Flow Designer, ACLs, and scripting.
• Experience configuring and maintaining MID Servers.
• Strong experience with REST, SOAP, and JSON API integrations.
• Experience with Single Sign-On (SSO), SAML, Active Directory, and LDAP integrations.
• Solid understanding of IT infrastructure, including servers, networking, cloud environments (Azure), and ITIL processes.
• Experience with Service Portal configuration.
• Experience gathering business requirements and leading stakeholder workshops.
• Experience working in Agile/Scrum environments.
• Excellent documentation, communication, and stakeholder management skills.
• Advanced English proficiency (C1 or higher), with excellent written and verbal communication skills.
• Bachelor's degree in Computer Science, Information Systems, Systems Engineering, or a related field.

About the Position:

• Work Model: 100% Remote.
• Working Hours: Full time. Monday to Friday, 9:00 AM to 6:00 PM
• Project Duration: Through April 30/November 30, 2027.
• Compensation: Competitive salary.
• Culture: A collaborative, flexible, and innovation-oriented work environment.