IT Support Specialist

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We are seeking a skilled IT Support Specialist to maintain daily IT operations, resolve system issues, and support infrastructure in coordination with vendors.

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Core Responsibilities

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Infrastructure & Network

• Monitor and support network and infrastructure stability.
• Coordinate with Lanworks on firewall and server issues.
• Escalate complex incidents as needed.

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Server & Systems

• Support Domain Controller administration.
• Maintain File Server, Database Server, and Remote Desktop systems.
• Perform routine system monitoring and maintenance.

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Microsoft 365 & Collaboration

• Manage Microsoft 365 users, licenses, and SharePoint access.
• Coordinate licensing requests with IT Weapons Inc.

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Applications & Internal Systems

• Provide daily support for MedaPlus and Bos+.
• Troubleshoot C# and legacy Visual FoxPro components.
• Resolve production issues during business hours.

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Telecommunications & Office Systems

• Support telecom systems and office hardware.
• Coordinate printer and fax services with vendors.

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Technical Support

• Provide user support for hardware, software, and internet issues.
• Escalate high-impact issues when necessary.

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IT Onboarding & Offboarding

• Execute setup and removal of user accounts, devices, and access.
• Follow documented security procedures.

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Requirements

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Required Qualifications

• 2-3+ years of hands-on IT infrastructure and support experience in an organization of similar complexity.
• Strong experience in:
• Network and server administration
• Virtualized server environments
• Microsoft 365 administration
• Firewall and security support
• Coding and programming experience, including C#, with ability to troubleshoot production environments.
• Experience supporting legacy systems in live environments.
• Strong coordination experience working with external IT vendors.
• Fluent in spoken and written English with clear communication skills.
• Strong troubleshooting mindset with the ability to respond quickly to operational issues.

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