IT Support Specialist

About the Job

This role will provide front-line IT support to Keeper employees across hardware, software, user access and office-based technology needs. Reporting to the Director of IT, the ideal candidate has strong troubleshooting skills, a service-oriented mindset and the ability to manage day-to-day support responsibilities while assisting with on-site projects and device deployment. This role is especially important in supporting employee onboarding, workstation setup, IT asset tracking and in-office infrastructure needs at Keeper’s El Dorado Hills location.

Responsibilities

• Provide Tier 1 IT support to Keeper employees across hardware, software, access and basic technical issues
• Deliver on-site IT support for employees and infrastructure located in Keeper’s El Dorado Hills, CA office
• Set up, deploy and maintain Windows and macOS workstations, laptops, mobile devices and related IT assets
• Support employee onboarding and offboarding, including device provisioning, access changes and asset coordination
• Monitor, triage and respond to IT service requests from employees and contractors in a timely manner
• Assist with desktop and endpoint-related projects while maintaining day-to-day support responsibilities
• Maintain accurate IT asset records and conduct regular inventory audits
• Partner with third-party vendors and service providers to support delivery of IT services
• Help maintain physical security systems such as door access and camera systems in office locations
• Escalate complex or unresolved issues to the appropriate internal IT resources while maintaining clear communication with end users
• Contribute to documentation, process consistency and a high-quality internal support experience
• Support employees across multiple time zones, including occasional work outside of normal business hours when needed

Requirements

• 2+ years of experience in IT support, help desk, service desk or a related technical support role
• Experience providing end-user IT support in a business environment
• Proficiency with Microsoft Windows and macOS; familiarity with Linux is a plus
• Familiarity with cloud-based infrastructure and business applications such as Microsoft Azure, Google Workspace or similar platforms
• Experience provisioning and supporting laptops, desktops, mobile devices and common employee productivity tools
• Strong troubleshooting skills across hardware, software and user access issues
• Strong communication and customer service skills for a distributed and global employee base
• Ability to build cross-functional relationships and collaborate effectively across teams
• Ability and willingness to use AI tools effectively to improve troubleshooting, documentation, workflow efficiency and day-to-day IT support operations
• Ability to lift up to 30 pounds as part of regular job duties
• Ability to work on-site in El Dorado Hills, CA multiple days per week in support of employee and office IT needs

Preferred Qualifications

• Experience with onboarding and offboarding workflows, including account provisioning and device deployment
• Familiarity with IT asset management practices and inventory control
• Experience supporting identity and access-related issues such as MFA, account access or user provisioning
• Familiarity with endpoint management or MDM tools
• Experience working in a security-conscious or compliance-driven environment

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.