IT Engineer

About the Role

As an IT Engineer, you’ll lead the design and evolution of our cloud-first IT environment, building scalable, secure, and highly efficient systems that support the entire organization. You’ll partner closely with cross-functional teams to implement modern IT solutions, strengthen security posture, and drive operational excellence through automation and thoughtful system design. We value proactive problem-solving, technical leadership, and a security-first approach, and you’ll play a key role in shaping our internal standards, frameworks, and IT strategy.

Duties and Responsibilities:

• Design, implement, and manage a fully cloud-based IT environment, ensuring high availability, scalability, and security across a range of SaaS platforms
• Apply a security-first mindset to all systems and processes, partnering cross-functionally to strengthen access controls, device posture, and overall risk mitigation
• Identify and implement automation opportunities to eliminate manual workflows and improve efficiency across IT operations
• Serve as a technical leader and mentor, providing guidance, sharing knowledge, and promoting best practices within the IT team
• Lead cross-functional IT projects from planning through execution, ensuring timely delivery and high-quality outcomes
• Collaborate with stakeholders across the organization to understand business needs and deliver scalable, effective IT solutions
• Evaluate, recommend, and implement new tools and technologies to continuously enhance the IT ecosystem
• Design and build AI-powered agents and bots that automate IT workflows, while proactively identifying new opportunities for agentic automation across IT operations
• Develop and maintain clear documentation, runbooks, and standards to support operational excellence and scalability
• Oversee the administration and continuous improvement of email and collaboration platforms (e.g., Google Workspace, Proofpoint), with a focus on security and deliverability
• Act as a senior escalation point for complex IT issues, conducting deep root cause analysis and implementing long-term solutions
• Dedicate up to 20% of time to handling escalated support tickets and supporting new hire onboarding, ensuring timely resolution and a seamless employee experience

Qualifications and Skills:

• 5+ years of experience in IT Engineering, Systems Administration, or a related role in a cloud-first environment
• Proven experience managing and supporting SaaS-based IT infrastructure at scale
• Security-first mindset with hands-on experience applying security best practices across IT systems and processes
• Experience managing and supporting macOS and Windows endpoints in a modern device management environment
• Deep expertise in Google Workspace administration, with a strong focus on Gmail/email management, including routing, security, and deliverability
• Hands-on experience managing email security platforms such as Proofpoint (or equivalent)
• Experience administering and integrating core tools such as Slack, Okta, Jamf, Intune, and other endpoint management platforms
• Experience with Zero Trust Network Access (ZTNA) or modern network security approaches
• Proven ability to automate manual workflows and improve operational efficiency using scripting or automation tools (e.g., Python, Bash, APIs)
• Strong troubleshooting and problem-solving skills, with the ability to perform root cause analysis and implement long-term solutions
• Experience mentoring junior team members and acting as a technical leader within the team
• Strong communication skills, with the ability to collaborate effectively across technical and non-technical stakeholders
• Ability to manage and support IT asset lifecycle operations, including staging, storage, and distribution of end-user hardware
• Must have knowledge of managing Google Workspace, Slack, Zoom, Okta, and common device management tools like Jamf and Intune
• Experience with AI orchestration or agent platforms is a plus
• Proofpoint experience is a plus