Integration & Accounting Support Specialist

A Better Built World

At Miter, we’re on a mission to help construction contractors build with confidence. Our goal is to make it easier and faster to build critical physical infrastructure—roads, bridges, utilities, data centers, housing, and more—by modernizing outdated software systems from the 1980s and 1990s.

Since launching in 2021, we’ve grown to thousands of customers and tens of millions in annual recurring revenue (ARR), becoming one of the fastest-growing vertical software companies. Backed by top investors like Bessemer, Coatue, and Battery, we’re just getting started.

What You'll Do:

• Own the integrations and accounting support queue across phone and email, resolving sync errors, connector outages, general ledger (GL) and journal entry questions, and ERP setup issues.

• Troubleshoot data movement between Miter and partner systems by analyzing sync logs and API errors. Diagnose whether issues stem from configuration, customer data, partner-side problems, or product bugs, and explain fixes clearly.

• Resolve complex construction accounting scenarios, including GL account and department mapping, job and cost code costing, labor burden and fringe allocation, multi-entity setups, and sync failures for employees, jobs, or activities.

• Act as the final checkpoint before integration cases escalate to Engineering. Hand over confirmed defects with reproduction steps, logs, and customer settings for rapid fixes.

• Define proactive support strategies for integration and accounting issues, including automating fixes or suggestions based on recurring customer pain points.

• Develop comprehensive troubleshooting guides, saved replies for common fixes, and knowledge base articles—ensuring accuracy for customers and internal AI tools.

• Mentor Tier 1 support teams, conduct training on accounting systems, and serve as the go-to resource for teammates facing challenges.

• Serve as the primary contact for integration partners like Sage, Procore, and BuildOps.

• Identify patterns in customer issues and escalate them as bug reports, feature requests, or process improvements to Product and Engineering.

• Achieve high Resolution, SLA, and CSAT goals while maintaining exceptional customer satisfaction.

What You'll Need:

• 2+ years of hands-on experience with accounting or ERP systems, whether in customer support, implementation, or daily use as an accountant or systems administrator.

• Deep expertise in at least one of these systems: Sage Intacct, Sage 100 or 300 CRE, QuickBooks Online or Desktop, NetSuite, Acumatica, Viewpoint Vista or Spectrum, or Foundation.

• Strong understanding of payroll accounting, including chart of accounts, GL mapping, journal entries, accruals, departments, classes, job costing, and payroll reconciliation.

• Technical troubleshooting skills, including reading error messages, sync logs, CSV imports/exports, and understanding system data models without relying on scripts.

• Highly organized with a clean queue management system. Ensure no cases slip through the cracks, set clear customer expectations, and over-communicate—especially on cases involving Engineering or partners.

• Self-starting and proactive. Thrives in ambiguous environments, takes initiative, and builds processes where none exist.

• Clear, empathetic communication. Ability to explain technical issues to stressed controllers in plain language and make them feel heard.

• Teacher’s mindset. Enjoys writing guides, building playbooks, and mentoring teammates to improve their skills.

• Advanced proficiency with AI tools and workflows. Willing to explore and build more, even if prior roles lacked such opportunities.

• Empathetic, service-oriented approach with genuine curiosity about the construction industry and customer operations.

Nice to Have:

• Experience in construction accounting, such as work-in-progress (WIP) schedules, job cost reports, certified payroll, union fringes, or prevailing wage.

• Experience implementing ERP or payroll integrations, including mapping setup, data migration, and go-live support.

• Familiarity with field and operations tools like Procore, BuildOps, ServiceTitan, or HCSS HeavyJob.

• Payroll experience or familiarity with benefits and 401(k) data feeds like Employee Navigator.

• A CPA certification or certification in an accounting system (e.g., Sage Intacct or QuickBooks ProAdvisor).

What Success Looks Like:

• 30 days: Independently handle integration cases, starting with Sage Intacct and Sage 300 CRE, and distinguish between configuration issues and bugs.

• 60 days: Review integration cases escalated to Engineering, identifying opportunities for frontline fixes. Publish updates to troubleshooting guides for top accounting systems.

• 90 days: Reduce escalations to Engineering, accelerate resolution times, and proactively inform customers about sync failures before they escalate.