Implementation Support Specialist

SmithRx is a rapidly growing, venture-backed Health-Tech company disrupting the Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution resonating with clients across the country.

The company prides itself on a mission-driven and collaborative culture, dedicated to transforming the U.S. healthcare system.

Job Summary:

SmithRx is looking for an Implementation Support Specialist to join the company’s Customer Success team to support all core Implementation functions, ensuring the high quality of the SmithRx product. As an Implementation Specialist, you will support the Implementation Team Members during the overall implementation plan and project phase.

What You Will Do:

• Serve as the main point of contact for TPA (Third-Party Administrator) for new group implementations.
• Gather TPA requirements, including points of contact, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.
• Document all requirements in standard project templates and tools.
• Maintain a detailed project plan and an open items log for project monitoring.
• Manage day-to-day coordination and task management for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity.
• Conduct administrative tasks supporting data entry of new group implementations within applicable systems.
• Build client profiles utilizing the CRM tool.
• Act as a liaison between the internal contracting team and the Implementation Team.
• Act as a liaison between the internal invoicing team and the Implementation Team.
• Provide go-live support to Implementation Managers, Implementation Analysts, and the TPA.
• Participate in post-go-live discussions to improve identified performance opportunities.
• Participate in the new group implementation lifecycle.
• Attend internal and external client meetings.
• Organize high-volume tasks and meet deadlines or project milestones.
• Ensure attention to detail on all project requirements to meet client needs.
• Be a self-starter and take initiatives.
• Multitask effectively.

What You Will Bring to SmithRx:

• A Bachelor’s degree or equivalent work experience preferred.
• Healthcare and/or pharmacy experience strongly preferred.
• Experience coordinating complex tasks across multiple projects and clients.
• Experience in a customer service role.
• Corporate experience preferred.
• Proficiency in Microsoft Office required.
• Proficiency in the Google platform/apps preferred.
• Proficiency using Salesforce.
• Strong communication skills via face-to-face meetings, conference calls, and written correspondence.
• Strong team orientation and desire to succeed.
• Flexible, adaptable, and able to respond under pressure in a fast-paced technology company.
• Ability to work with tight deadlines and solve for near-term deliverables.
• Ability to manage multiple projects and tasks with grace, efficiency, and ownership.