Implementation Specialist (Customer Success)

Our Best-in-Class Implementation Team is leading the way and revolutionizing the automotive industry with 5-star customer service. With a thorough understanding of Shopmonkey products, and a focus on creative problem solving, every Shopmonkey customer receives exceptional care and attention from our team.

Please note for candidates in the San Jose area, this would be a hybrid role with 2-3 days/week on-site at our Morgan Hill office for team collaboration.

You Will Have The Opportunity To:

• Serve as the main point of contact during a customer’s implementation process
• Deliver top-tier customer service and support across all product areas
• Assist in training customers to ensure the successful beginning of a new customer journey
• Coordinate deliverables with various internal departments
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Learn all about the Shopmonkey product suite and automotive industry

We Are Looking For People Who:

• Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience
• Have a clear, professional, friendly, and informative communication style
• Enjoy creative problem solving and taking on new challenges
• Have exceptional project management skills with a proven ability to multi-task
• Are self-directed learners and highly motivated to succeed
• Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity
• Adapt quickly to changing priorities and evolving customer needs
• Have a related education background (Bachelor’s degree a plus)
• Are familiar with a SaaS business model and tools

Nice to have:

• A true appreciation for cars and/or are familiar with the automotive industry!
• Are bilingual in Spanish/English