Customer Care Specialist II

You’re a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up.

If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers, come join our exciting team!

Essential Responsibilities

What you'll do:

• As a Customer Care Specialist II, you will provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic, and professional approach.
• Use appropriate tools and resources to reach a complete and accurate resolution, focusing on first contact resolution.
• Develop and maintain product, process, and technical knowledge related to services.
• Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience.
• Meet the performance goals established for the position in the areas of productivity, efficiency, schedule adherence, quality, customer satisfaction, and attendance.
• Other duties as assigned.