Customer Support Specialist - Toll & Violation Resolution

Position Overview

Are you looking for your next big career move? You are a great fit for this role if you are a stand-up individual, ready to put our customers first and provide top-notch support on a passionate team.

This is not your average contact center! We take your success seriously! Our team has created a clear and dedicated training program that enables you to perfect your skills and become a universal agent here at Verra Mobility. Our program is built in layers for your career growth; we want you to own it!

What you'll do

The successful individual will provide information and services to rental car customers for any tolls or violations incurred during their rental. The qualified candidate must be passionate about best-in-class service, enjoy and embrace challenges, and operate with a “can-do” attitude in a team environment. The responsibilities for this position include, but are not limited to the following:

• Provides customers with a one-stop resolution and education on products and services
• Providing account information and/or status
• Solving product or service-related problems
• Processing payments
• Displays a positive, professional, and empathetic customer-focused approach
• Utilizes tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently
• Develops and maintains product, process, and technical knowledge related to services
• Exhibits effective communication skills tailored to the audience
• Is able to document customer interactions in a clear and concise manner

What we're looking for

• A High School Diploma or GED equivalent
• 2+ years of customer service experience, with a minimum of 1 year of inbound call center experience in a fast-paced environment
• Proficiency with Windows-based applications, including Office and Outlook
• Minimum of 30 words per minute typing skills
• Strong interpersonal skills and ability to interact with varying personalities
• Bi-lingual (Spanish) is a plus
• Must demonstrate reliability and dependability, including schedule adherence and attendance
• Flexibility to work any shift between the hours of 8:30 AM to 8:30 PM EST Monday to Friday and 10 AM to 5 PM Saturday
• Bi-lingual is a plus!