Human Resources Specialist (Canada)

What You Will Do:

Regional Responsibilities (Canada):

• Serve as a regional expert for all employee lifecycle events and human resources functions in Canada.
• Provide senior-level support to customer inquiries, offering expert guidance on Canadian market norms, with a strong emphasis on in-country compliance and legislative requirements, alongside advice on benefits, payroll, and other Canada-specific HR matters.
• Manage local Canadian payroll providers, benefits brokers, HR advisors, and other partners.
• Collaborate with the Customer Services team to provide strategic HR support for client acquisition (leveraging Canadian expertise) and to strengthen long-term customer relationships through proactive HR guidance.
• Support with off-boarding and strategic handling of terminations, ensuring compliance with Canadian labour laws.

Organizational Impact:

• Drive the adoption and integration of product and AI-related initiatives to enhance the efficiency of internal team processes, improve HR Operations workflows that impact other departments and professionals, and automate routine daily responsibilities.
• Proactively address potential errors through creative negotiation, aiming for win-win-win solutions that benefit customers, professionals, and the company.
• Solve complex problems by applying analytical thinking and taking a new perspective on developing solutions.

Day-to-Day HR Responsibilities:

• Handle ongoing matters with existing clients by pulling in appropriate members of the team to resolve client queries.
• Work independently and autonomously, receiving minimal guidance.
• Manage customer and professional data by meticulously maintaining records in our online portal and vendor platforms, adhering to data management best practices.

Compliance and Projects:

• Lead end-to-end compliance projects in collaboration with cross-functional teams, while also leveraging subject matter expertise and best practices to proactively drive local and global initiatives that enhance our products and services.

What We Are Looking For:

• BS/BA Degree or higher in Human Resources, International Business, Accounting, Law, or a related field.
• 5+ years of Human Resources experience, preferably as an HR Specialist, HR Generalist, and/or HR Business Partner.
• Solid working knowledge of HR concepts, practices, and procedures, with in-depth knowledge of Canadian employment laws and legal requirements related to the in-country management of professionals, to ensure regulatory compliance and minimize legal risks.
• Proven ability to multi-task in a fast-paced environment.
• Ability to prioritize, self-motivate, and regulate while working independently and in a team environment.
• Requires a resourceful and adaptable individual who can navigate unknown territory, 'figure things out' and solve problems in compliance with regulations.
• Be a champion of change.
• Excellent written and spoken communication skills in English and French (oral and written fluency).
• Experience interacting with people internationally, demonstrating sensitivity to and understanding of diverse cultural norms, values, and communication styles.
• Proficiency in Microsoft Excel, Word, Outlook, and SharePoint, with experience leveraging AI tools to enhance productivity and streamline workflows.
• Highly reliable, organized, and customer-service-oriented with a positive attitude and creative problem-solving skills.
• Willingness to work flexible hours across time zones, as required for international business.