HR Lead

We are looking for an experienced, proactive, and hands-on HR Lead to join our fast-growing organization. In this role, you will oversee the day-to-day Human Resources and Recruitment functions while helping shape our long-term HR and talent strategy. This is an exciting opportunity for an HR professional who thrives in a fast-paced environment, enjoys balancing strategic initiatives with operational responsibilities, and is passionate about building a high-performing, people-focused workplace that delivers exceptional support to both employees and clients.

Key Responsibilities

Human Resources

• Manage the end-to-end employee lifecycle, including recruitment, onboarding, performance management, employee engagement, and offboarding.
• Ensure compliance with Philippine labor laws, DOLE regulations, and company policies.
• Maintain accurate employee records, contracts, recruitment documentation, and HR files.
• Build positive employee relations by providing coaching, guidance, and HR support to employees and clients.
• Lead employee engagement, culture-building, and retention initiatives.
• Oversee compensation, benefits administration, leave management, and timekeeping in collaboration with Payroll and Finance.
• Provide HR guidance to clients on HR policies, leave administration, and workforce processes.

HR Operations & Process Improvement

• Manage and maintain HR Information Systems (HRIS) and ensure employee data accuracy and confidentiality.
• Develop, implement, and continuously improve HR policies, procedures, and standard operating procedures (SOPs).
• Prepare HR reports, workforce metrics, and analytics to support business decisions.
• Coordinate compliance audits, policy reviews, and document management.

Business Operations

• Partner with Finance, IT, and Learning & Development teams to ensure seamless onboarding, offboarding, payroll, and employee support processes.
• Collaborate with the Australian General Manager throughout the recruitment process, from client discovery through candidate offers and reference checks.
• Support workforce planning, resource allocation, and operational efficiency initiatives.
• Identify opportunities to improve workflows through automation and process enhancements.

Strategic Projects

• Support the CEO and General Manager on cross-functional initiatives involving HR, business operations, and organizational improvement.
• Participate in projects that drive business growth, operational excellence, and employee experience.
• Analytical thinker with the ability to translate data into operational insights.

Requirements

• Bachelor’s degree - Psychology, Business Administration, or related field with Human Resources certification.
• Minimum 5 years’ experience in HR, with at least 2 years in an associate or equivalent role.
• English fluency - Able to communicate clearly, professionally, and confidently in both spoken and written English.
• Preference given to experience as in-house HR support for non-BPO companies.
• Exposure and experience with both high-volume recruitment but also targeted recruitment.
• Demonstrated recent experience involving frequent day-to-day interaction with staff or in a process- and admin-driven professional environment.
• Strong knowledge and working understanding of Philippine labor laws and DOLE are preferred.

Key Skills and Attributes

• Strong understanding of Philippine labor laws and employment compliance, as well as good exposure to employee benefit programs.
• Natural leadership ability with very high levels of integrity. Highly confident and proactive with communication skills (written, verbal and non-verbal).
• Adaptable to a values-led approach to people and related client management.
• Exceptional organisational and administrative ability with excellent attention to detail.
• Very good level of technical proficiency (Microsoft 365 suite, HRIS systems, payroll platforms, AI tools).
• Ability to work autonomously and make sound decisions with minimal supervision.
• Proactive, adaptable, and solutions-oriented mindset.
• Analytical thinker with the ability to translate data into operational insights.