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JumpCloud
Legal & HR 2h ago

HR Generalist

JumpCloud
MexicoMexico
Full-time
Not Disclosed
Mid-Level

Job Description

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What You'll be Doing:

Employee Relations

  • Review information in-take from the HRBP Agent (AI agent for performance management)

  • Partner with leaders to ensure HRBP Agent guidance is followed, accurate, and following regional legal considerations

  • Escalate complex cases to the HRBP

  • Support follow-up actions, manager communication, and closure tracking

  • Maintain confidentiality and ensure timely responsiveness

HRBP Projects & Program Execution

  • Support performance management cycles, goal setting, and review coordination

  • Assist in compensation cycle preparation and data consolidation

  • Coordinate engagement initiatives, surveys, and action plans

  • Contribute to global culture-building, and HR projects & programs

  • Manage internal team transfers from start to finish, including documentation and handoffs

Onboarding and Offboarding Coordination (Non-ops)

  • Support onboarding experience alongside TA & HR Ops

  • Coordinate with hiring managers for role readiness, buddy assignment, and team integration

  • Conduct new hire check-ins and pulse-feedback collection

  • Conduct exit interviews for roles as needed based on role level, impact to the org on the employee leaving, etc.

Data, Reporting & Insights

  • Track headcount, hiring, and attrition trends using the Global Workforce Intelligence dashboard to align with location strategies

  • Prepare quarterly HR dashboards for business reviews, using data to highlight key patterns, tell compelling stories, and deliver actionable recommendations to HRBPs

  • Review employee exit data to extract trends, deliver insights, and recommend strategies to improve retention

  • Partner with HR Ops to ensure HRIS accuracy for org charts, reporting lines, promotions, and department codes across assigned business units

Business Exposure

  • Develop understanding of Business org structure, roles, leveling, and skill frameworks

  • Participate in workforce discussions and project meetings as required

  • Support HRBP with data, documentation, and insights related to teams

What We're Looking for:

  • 3 years of experience in HR coordination or people programs

  • Strong communication, stakeholder management, and follow-through

  • High attention to detail with the ability to handle confidential information

  • Ability to work independently and manage multiple priorities

  • Interest in developing HRBP skills and learning the engineering business

  • Preferably someone with experience of multiple geographies

  • Understanding how different areas of the business operate i.e. GTM / Engineering / Corporate etc. and adapting approach to your stakeholders

  • Advanced Excel/Google Sheets skills and experience working with HRIS data and interest in AI development

  • Experience supporting remote-first teams across multiple regions

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JumpCloud is a premier, enterprise-grade cloud directory platform engineered to orchestrate massive-scale identity management and zero-trust security ecosystems. Operating as a highly integrated IT hub, the company eliminates the operational friction of legacy Active Directory environments by seamlessly deploying cross-OS device management, single sign-on (SSO), and rigorous multi-factor authentication (MFA). Moving beyond rigid, siloed IT infrastructures, JumpCloud empowers distributed organizations to dynamically synchronize user identities and resource access control across macOS, Windows, and Linux endpoints. Under the hood, their sophisticated open-directory architecture natively integrates with modern cloud applications and legacy networks alike, ensuring frictionless onboarding, continuous device telemetry, and immediate operational compliance. What sets JumpCloud apart is its uncompromising dedication to frictionless IT orchestration; by bridging the gap between comprehensive endpoint management and agile identity governance, the platform empowers global enterprises to radically accelerate their digital workplace transformation, minimize administrative overhead, and build an unassailable foundation for borderless security.

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