Hospice Triage RN
Job Description
The Hospice Triage RN will receive phone calls from Hospice patients and families. They will assess the needs of the patient and family, and coordinate the needed care and/or scheduling of home visits as needed. The triage nurse will collaborate with the transdisciplinary team members and facilitate communication among the transdisciplinary team, Hospice, and the patient’s Attending Physician.
Schedule: Monday - Friday; 8:30am - 5:00pm
Location: This position is remote, but onsite presence is required for orientation, trainings, and meetings at our Larkspur, CA office.
By the Bay Health follows all CDPH vaccine requirements for healthcare personnel.
Essential Duties & Responsibilities:
- Receives phone calls from hospice patients and families
- Assesses the needs of the patients and families to coordinate needed care over the phone and scheduling visits as needed
- Managing patients’ pain and symptoms pursuant to physicians’ orders; obtaining changes in orders as needed and updating the patient’s plan of care and medication list accordingly
- Assessing the patient and family’s needs for home visits, contacting the appropriate clinicians to schedule the visit, and notifying the patient and family of expected visit times
Education/Experience:
- Minimum of three (3) years of experience as a triage/telephonic nurse within the last five (5) years OR one (1) year of RN experience in hospice or palliative care.
Certificates, Licenses, Registrations:
- California RN license
- CHPN certification, preferred
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By the Bay Health
View Company ProfileBy the Bay Health (operating under bythebayhealth.org, originally founded as Hospice of Marin) is the premier, enterprise-grade community healthcare provider, pioneer in home-based palliative care, and end-of-life care orchestration powerhouse engineered to serve as the definitive, high-velocity skilled nursing, hospice management, and pediatric medical support layer for patients and families across Northern California. Founded in 1975 as the very first hospice in California and the second in the entire United States, the non-profit institution completely eliminates the severe systemic friction of modern end-of-life care—where patients and families lose vital comfort, clinical stability, and emotional support to fragmented hospital discharge pipelines, isolated therapeutic programs, and uncoordinated home health coordination—by deploying an advanced, multidisciplinary patient care matrix. Moving far beyond traditional, passive healthcare facilities or basic localized elder-care centers, By the Bay Health natively unifies comprehensive skilled home health nursing, specialized adult and pediatric palliative care, dedicated grief and bereavement support programs, and complex transitional care management into a unified, high-availability community medicine workspace. Serving seven Bay Area counties—including Marin, San Francisco, San Mateo, and Sonoma—the network operates as the largest independent, not-for-profit hospice provider in Northern California, following historical structural mergers with Mission Hospice & Home Care and Hope Hospice. Under the hood, its clinical technology and deployment core coordinates high-touch electronic medical records (EMR), secure field triage routing systems, and integrated localized medical staff loops built to optimize specialized care plan execution without losing situational response velocity. What sets By the Bay Health apart is its uncompromising dedication to replacing clinical, compliance-driven checklist habits with absolute empathetic dignity, holistic family-centered guidance, and care continuity; by bridging the gap between performance-intensive low-level technical clinical medicine and immediate, real-world patient and caregiver peace of mind, the organization remains the definitive cornerstone of modern algorithmic community healthcare and regional medical transformation.
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