Health Plan Operations Partner

About the role

The Health Plan Operations Partner helps Evio strengthen relationships with our investor/customer health plans, driving coordinated and effective relationships. You’ll be a strategic and operational partner to the Chief Customer Officer, helping Evio engage customers in a consistent, thoughtful way that continues to establish Evio as a partner that delivers essential value.

A major focus of this role is serving as the operational steward of Evio’s Customer Advisory Committee (CAC), our senior forum for investor/customer collaboration. You’ll also coordinate customer engagement across different parts of Evio, surface and synthesize insights on product adoption and value, and support annual customer business and financial planning/budgeting.

This is a high-ownership role for someone comfortable moving between strategy and hands-on execution—from shaping an executive narrative and building strong communications materials to coordinating complex work across teammates and customers. It is also a key steppingstone role to other parts of Evio’s business.

What you’ll do

• Partner with the Chief Customer Officer on customer strategy and execution. Help prioritize key initiatives, coordinate work across Evio, and ensure we engage investor/customers in a unified and consistent way.
• Lead the operating rhythm for Evio’s bi-weekly Customer Advisory Committee. Develop agendas, coordinate executive participation, prepare materials and narratives, capture decisions, and drive timely follow-through. Ensure CAC input informs Evio’s strategic priorities.
• Coordinate customer engagement across Evio. Partner with other Evio product teams to clarify ownership, connect the right experts to customer needs, streamline communication, and reduce unnecessary demands on investor/customer health plans.
• Track adoption, value, and customer insights, particularly related to our work in medication contracting with pharmaceutical manufacturers. Gather and synthesize how investor/customers are adopting Evio’s medication contracts and the value they are realizing. Partner with the pharma contracting team to identify opportunities to increase customer value.
• Strengthen customer relationship management. Build cross-functional processes that improve internal visibility and coordination across customer relationships and activities. Help implement CRM software and processes to track and support customer initiatives.
• Support annual investor/customer business and financial planning. Coordinate Evio’s products, services, value proposition, demonstrated impact, and financial investment requests into a clear, compelling annual customer offering and budget.
• Create executive and customer communications. Develop on-brand presentations and narratives that make complex information clear and actionable for senior internal and external audiences.

Your skills and experience

• Education: Bachelor’s degree in business, healthcare administration, pharmacy, or a related field. Advanced degree is a plus.
• Healthcare experience: 7+ years of progressive healthcare experience, including direct experience working with or supporting health plans. Pharmacy, PBM, or health plan pharmacy experience is strongly preferred.
  • Strong understanding of the health plan landscape and priorities of senior health plan leaders, including Chief Pharmacy Officers and Vice Presidents of Pharmacy.
• Executive forums: Experience supporting executive governance bodies, advisory councils, boards, or similar forums, including agenda development, executive communications, meeting preparation, and follow-through.
• Relationship building: Strong executive presence and ability to build credibility with internal teammates and senior investor/customer leaders.
• Communication and storytelling: Excellent written, verbal, and presentation skills, with particular strength in executive storytelling and presentation development according to brand standards.
• Organization and execution: Strong project management skills, with the ability to manage competing priorities and bring structure to ambiguous work.
• Adaptability and resilience: Resourceful, curious, and comfortable shifting between different types of work and taking on unfamiliar challenges as priorities evolve.
• Exceptional problem solving: Critical thinking and problem-solving skills, with the ability to quickly bring structure to complex and ambiguous challenges, connect insights across customers and teams, and develop thoughtful, actionable solutions for customers. Uses sound judgment to balance customer needs, stakeholder perspectives, and business priorities.