Head of Technical Operations and Clinical Engineering

Responsibilities:

Deployment and Customer Integration

• Own end-to-end deployment of Cardiosense deployment for new customers, from technical scoping through go-live and steady-state support

• Serve as the primary point of contact to hospital IT, biomed/clinical engineering, and information security teams.

• Define and maintain the on-boarding procedures including device procurement and provisioning, fleet management, workflow mapping, and staff training.

• Manage integration workstreams with hospital systems and third-party cardiac data platforms, coordinating with engineering on interfacing requirements and data flow.

• Build the field support model, including tiering, SLAs, and the feedback to R&D.

Commercial & Performance Monitoring

• Support Commercial to define a successful deployment including activation milestones, sustained utilization thresholds, and per-site economics.

• Own instrumentation and reporting of device and platform usage, building the metrics infrastructure and recurring reporting cadence used by Commercial for account decisions.

• Own account monitoring across deployed sites including utilization, workflow breakdowns, or technical friction to allow for early intervention.

• Translate deployment and utilization data into commercial strategy inputs and use that analysis to contribute to commercial planning.

• Own technical and operational content for customer-facing materials that helps solution expansion and increases site utilization.

Hardware Supply and Manufacturing Operations

• Manage the contract manufacturing and external design partners: statement of works, build plan, cost, yield, and quality.

• Drive the accessory and device improvements roadmap through partners from requirements through design transfer and verification.

• Own build planning and inventory across the demo program, clinical studies, and commercial deployment.

Clinical Engineering

• Support execution of clinical validation studies demonstrating performance and clinical utility of Cardiosense solutions, with commercialization endpoint defined early.

• Provide operational and technical support to clinical studies, including site activation, device logistics, and data integrity.

• Provide oversight on data monitoring and execution, flagging when sites drift out of protocol early.

Product and R&D Insights and Support

• Provide real-world usage insights into prioritized requirements for the algorithm and applications team.

• Identify data collection opportunities that support algorithm improvements and expansion indications, in coordination with the PCCP framework.

• Advise on product roadmap tradeoffs where deployment feasibility, manufacturability, or clinical utilization are gating factors.

Qualifications:

• Bachelor’s degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Computer Engineering, or a related technical field.

• 8+ years of experience in medical devices, digital health, clinical engineering, healthcare technology, or a related technical environment.

• Demonstrated experience leading technical deployments, implementations, or integrations within hospitals or health systems.

• Experience working directly with hospital stakeholders, including clinicians, clinical engineering/biomed, IT, information security, and/or research teams.

• Strong analytical skills with experience developing metrics, dashboards, reporting, or other data-driven tools used to monitor performance and support business decisions.

• Working knowledge across hardware, software, and clinical workflows, with the ability to effectively communicate with specialized teams in each area.

• Experience developing and implementing new operational processes, particularly in environments where processes and infrastructure are still being built.

• Demonstrated ability to independently scope problems, identify solutions, make decisions, and drive workstreams through completion.

• Strong cross-functional leadership and communication skills, with the ability to translate technical information for clinical, commercial, and operational audiences.

• Experience managing multiple concurrent workstreams with competing priorities in a fast-paced environment.