Head of Sales, Strategic Accounts

What You'll Do

As the Head of Sales of Strategic Accounts, you will lead and scale a high-performing team of 8 Account Executives dedicated to Mapbox’s most strategic global enterprise partnerships. This is a Director-level leadership role for a seasoned sales leader who balances organizational strategy with the agility to navigate complex enterprise environments.

You will be responsible for defining the commercial roadmap, driving portfolio-wide retention and expansion, and cultivating a high-performance culture. As a player-coach, you will act as a senior advocate, orchestrating internal resources to solve complex customer challenges while personally steering our most high-stakes enterprise negotiations.

• Lead, develop, and scale a team of 8 Account Executives, setting clear expectations, establishing rigorous operating rhythms, coaching toward exceptional performance, and developing talent and career paths across the team.

• Own the overall commercial strategy for the Strategic Accounts business, establishing priorities, account coverage, growth strategies, and operating mechanisms that drive retention, expansion, and sustainable recurring revenue.

• Coach the team on strategic account planning and enterprise selling, helping Account Executives navigate complex organizations, build multi-threaded relationships, identify expansion opportunities, and develop sophisticated commercial strategies.

• Personally engage in the most strategic and complex customer opportunities, partnering directly with Account Executives on executive relationships, account strategy, negotiations, competitive situations, and critical deals.

• Own executive relationships with key customers, building trusted relationships with C-suite and VP-level stakeholders and positioning Mapbox as a strategic technology partner.

• Lead the commercial strategy for high-stakes, multi-year renewals and complex expansion negotiations, ensuring strong deal structure, pricing, usage commitments, and long-term customer value.

• Develop and execute comprehensive strategic account strategies that connect each customer's business priorities, technology strategy, and product roadmap to opportunities for Mapbox.

• Drive a culture of proactive customer value realization, ensuring the team understands customer usage, product adoption, business priorities, competitive dynamics, and emerging risks and opportunities.

• Identify and develop meaningful expansion opportunities by understanding where Mapbox can solve additional customer problems and increase adoption across Maps, Search, Navigation, Movement, Atlas, and emerging products.

• Lead executive business reviews and strategic customer conversations focused on business outcomes, roadmap alignment, adoption, and long-term partnership opportunities.

• Orchestrate cross-functional teams across Solutions Architecture, TPM, Customer Success, Product, Engineering, Finance, and Legal to solve complex customer needs and deliver successful outcomes.

• Create accountability across the organization, ensuring customer priorities, commercial commitments, risks, and growth opportunities have clear owners and follow-through.

• Maintain strong forecasting and operational discipline across the team, providing leadership with clear visibility into renewals, expansion, pipeline, risks, and overall business performance.

• Navigate competitive situations and coach the team on positioning Mapbox effectively against alternatives such as Google, HERE, ESRI, and internally built solutions.

• Bring customer and market insights back into Mapbox, influencing Product, Engineering, and senior leadership by representing the needs and opportunities of our most important customers.

• Serve as a senior voice of the customer internally, helping Mapbox understand where our largest customers and markets are headed and how we can grow alongside them.

• Set the standard for strategic enterprise selling, modeling the executive presence, commercial judgment, customer orientation, and deal leadership you expect from the team.

What We Believe are Important Traits for This Role

• 10+ years of experience in enterprise sales, strategic account management, or customer growth, including at least 5+ years experience leading and developing high-performing sales teams.

• Proven people leader and coach with a track record of hiring, developing, retaining, and motivating Account Executives and building teams that consistently deliver against ambitious goals.

• Proven success owning and growing a portfolio of large, complex, high-value enterprise customers, both through direct selling and by leading teams responsible for those relationships.

• Demonstrated ability to retain and expand significant recurring revenue through strategic account planning, executive engagement, sophisticated commercial negotiations, and disciplined sales execution.

• A player-coach mindset: you enjoy developing people and leading through others, but are equally comfortable stepping into the details of a complex account, executive conversation, negotiation, or critical deal when the situation calls for it.

• Strong track record of creating multi-threaded account strategies and navigating complex customer organizations with multiple decision-makers and competing priorities.

• Ability to move beyond transactional selling and understand a customer's broader business strategy, identifying where Mapbox can become a more strategic and embedded partner.

• Strong commercial judgment with experience leading complex renewals, pricing conversations, multi-year agreements, and expansion negotiations.

• Experience with usage- or consumption-based business models and an understanding of how adoption, usage, and customer value translate into retention and growth.

• Ability to identify account risk early, develop clear mitigation strategies, and mobilize internal stakeholders around the customer.

• Strong executive presence and communication skills, with the ability to lead strategic conversations with both customer executives and senior Mapbox leaders.

• Comfortable orchestrating complex cross-functional teams without direct authority, while creating accountability and driving outcomes through influence.

• Experience in location technology, developer platforms, cloud infrastructure, mobility, logistics, telecommunications, or adjacent technical industries is preferred.

• Comfortable operating in a fast-moving environment where priorities, customer needs, and technology continue to evolve.

• Curious, commercially minded, and deeply customer-focused. You are motivated by building great teams and long-term strategic partnerships—not simply closing individual transactions.

What We Value

In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:

• We value high-performing creative individuals who dig into problems and opportunities.

• We believe in individuals being their whole selves at work. We commit to this through supportive healthcare, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.

• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

How We Support You

• Hybrid/Remote Options: Enjoy flexibility to work comfortably from home or periodically from an office where applicable.

• Comprehensive Healthcare: Private medical coverage for you and your dependents.

• Family-First Support: Generous maternity and paternity leave policies to support your growing family.

• Fertility & Family Building: Inclusive fertility support. Grow your family on your terms.

• Lifestyle Spending Account: Contributions to support your health, wellness, and personal growth.

• Balance & Brainpower: Mental health support for you and your dependents.

• Rest & Recharge: Flexible paid time away, company holidays, and generous absence policies.

• Time Off to Give Back: Dedicated paid volunteering time in addition to your standard PTO.

• Invest & Grow: Retirement plans with competitive matching.