Hardware Deployment & Development Coordinator

About Gather AI

Are you ready to build the future of supply chain? At Gather AI, we’re not just creating software; we’re pioneering a new era of warehouse intelligence. We’ve developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining “on-time, in full” delivery.

If you’re looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We’re leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time.

About the Team

Gather AI’s Hardware team designs, builds, and supports the hardware behind our platform: autonomous inventory drones and camera systems that mount on customers’ material handling equipment (MHE). The team includes hardware engineers and technicians who work out of the Pittsburgh HQ. Hardware designs and builds new product implementations, reviews and repairs RMAs, and performs detailed analysis of field failures while Field Ops runs day-to-day customer site support.

About the Role

Our robots are already working in customer warehouses, and every new deployment depends on the right hardware arriving built, configured, and ready. In this role, you’ll own the hardware side of that: deployment readiness, field hardware escalations and returns, and accurate documentation of deployment configurations and bill of materials (BOMs) across Hardware programs. This is an ownership role, and much of the processes behind it are yours to build collaboratively with Hardware leadership.

As our Hardware Deployment & Development Coordinator, you’ll be the hardware team’s hub between development and field operations: making sure each deployment’s hardware is ready on time, owning how we handle field hardware issues and returns, and keeping our bills of materials and fleet configurations accurate across all our hardware programs. You’ll report to our Director of Hardware and work closely with engineers, technicians, Field Ops, Purchasing, and customer implementation teams.

What You’ll Do

• Own hardware readiness for each customer deployment: build schedules, kit lists, parts status, shipping, and site prerequisites.
• Be on site for installs and go-lives as the hardware liaison lead, then hand off cleanly to Field Ops.
• Own tier-2 hardware escalations: triage, route to the right technician or engineer, and close the loop.
• Own our RMA process: intake, disposition, failure analysis coordination, and trend reporting back to engineering and suppliers.
• Own BOM accuracy and configuration management across programs, including revision control and serial/config traceability.
• Build and document the processes behind the work, including the readiness checklist, RMA workflow, and configuration control.
• Plan development builds and test assets with engineering and the technicians, and turn field findings into engineering action.
• Coordinate development builds, test assets, and technician schedules, and turn field findings into engineering action.
• Give Purchasing a clear demand plan and flag long-lead and single-source risks early.

What You Bring

• You’ve owned hardware readiness for deployments, production launches, or NPI builds end to end — covering schedules, kits, parts, and handoffs — and kept other teams moving toward the date without direct authority.
• You’ve owned the record of what hardware is built and implemented: BOMs and revisions, configurations and change control, or RMA processes. Ideally, you’ve built one of these, not just owned it.
• You can read assembly and part drawings, electrical schematics, and understand critical to quality callouts.
• You can take a field escalation from first report to resolution and keep everyone informed along the way.
• You’re detail-oriented, agile, and adaptable and adapt quickly when plans change.

Nice to Have

• Experience in warehouse, material handling, or forklift environments.
• Robotics or autonomous-vehicle deployment experience.
• Experience working with suppliers or contract manufacturers on ECOs or recurring defects.
• Experience with Document Control, Good Documentation Practices, and Good Manufacturing Practices.