Governance Administration Professional

At some point in any digital investigation, an analyst needs to step beyond the perimeter and engage threats at the source. Authentic8 Silo places any type of digital analyst in region-specific, multi-application workspaces, securely and anonymously, anywhere across the globe. Target content can be captured, analyzed, and transformed in order to derive intelligence and support investigation requirements. All delivered in a cloud-native, multi-tenant platform.

Compliance officers, mission managers, and administrators have their own specific audit and oversight requirements; to meet these needs, Silo also ensures compliance and appropriate use through class-leading policy enforcement and audit logging.

Silo transforms how more than 750 of the world's most sophisticated organizations, from domestic and foreign government agencies to commercial entities across all sectors, conduct their digital investigations.

Responsibilities

• Ticket Administration: Create/update tasking tickets, collate tickets, generate ticket-related trend data, metrics, and reports. Assist in ticket categorization and assignment while coordinating high-priority tasking identified by senior engineers and people leaders.
• Workgroup Schedule and Meeting Management: Oversee scheduling and attendance for workgroup and cross-functional meetings, document meeting minutes, and track action items. Orchestrate all major meetings, including scheduling (and rescheduling), capturing meeting minutes, and tracking action items within Confluence.
• Capacity and Resource Analysis: Perform independent assessments of platform usage, infrastructure, and resources, conducting capacity analysis and coordinating with engineers to ensure resources are allocated effectively. Ensure the organization has adequate resources without over-allocating.
• Operational Strategy and Planning: Participate in the strategic planning of operational initiatives, including identifying risks, setting resource allocation priorities, and recommending improvements based on capacity analysis.
• Cross-Functional Coordination: Coordinate with cross-functional teams and stakeholders across Engineering, Security, Compliance, and Operations to identify dependencies, ownership, risks, blockers, and required actions and support timely execution of governance-related activities.
• Project Coordination: Participate in project management tasks, update project schedules, track task statuses, provide stakeholder updates, and create standardized briefings and presentations.
• Governance Administration: Responsible for overseeing Governance Operations administrative tasks. Periodically lead supply chain assessment efforts on behalf of the Governance Operations team.
• Service and Capacity Reporting: Generate reports on service level indicators, service objectives, and overall availability. Produce capacity reports related to system usage, along with infrastructure acquisition analysis related to the Silo for Research product.
• Budget and Financial Management: Oversee the budget and financial management for operational projects, particularly those related to infrastructure and service acquisition. Forecast resource needs and ensure that expenditures align with business objectives.
• Collaboration with Leadership: Collaborate directly with senior leaders (engineers, managers, directors, VPs) to identify critical roadmap items, high-visibility actions, and assign tickets. Coordinate with subject matter experts (SMEs) to estimate the level of effort and make tasking recommendations based on skills and available productive hours within the Operations division.
• Policy and Procedure Development: Develop and implement policies and procedures for Governance Operations, including those that enhance efficiency, reduce risk, and ensure compliance with industry standards.
• Compliance Training Administration: Track mandatory compliance training requirements, monitor completion status, follow up on overdue training, maintain training records, and support escalation of overdue items in accordance with Governance Operations procedures.
• Other duties as assigned.

Qualifications

• A Bachelor’s degree in Business Administration, Operations Management, Information Technology, Cybersecurity, or a related field is preferred, or equivalent experience.
• 3+ years of professional administrative, operations support, governance, compliance, program coordination, or related experience.
• Proven experience in an administrative support role with demonstrated authority in independent decision-making and resource management.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or equivalent software.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Attention to detail and accuracy in all tasks.
• Strong analytical, problem-solving skills, and the ability to work independently.
• Experience working with senior leadership to coordinate tasking and analyze resource allocation.
• Budgeting and financial management experience, particularly related to operational projects.
• Must be a US Citizen.
• Subject to satisfactory adjudication of a background investigation.

Preferred Qualifications

• Experience with Jira or Confluence, or similar ticketing and documentation systems is highly desirable, including ticket tracking, dashboards, sprint boards, reporting, and workflow coordination.
• Cybersecurity, compliance, Governance, Risk, and Compliance (GRC), audit support, security operations, or IT operations experience preferred.
• Experience supporting onboarding, offboarding, access requests, training tracking, compliance evidence management, or governance-related workflows preferred.