Global Director, Accounts Receivable

The Global Director, Accounts Receivable leads the global Order-to-Cash finance process and is responsible for billing, customer invoicing standards, cash application, collections governance, dispute resolution coordination, credit policy administration, Average Days Delinquent (ADD) performance, bad debt reserve support, and AR integration for acquired companies. This role ensures that revenue is billed accurately, collected efficiently, and reported consistently across all countries.

Key Responsibilities:

• Own the global AR process, including customer setup, billing readiness, invoice issuance, collections routines, cash application, dispute tracking, credit review support, and AR month-end close procedures.
• Establish global billing, collections, credit, cash application, dispute escalation, and bad debt reserve procedures while allowing for country-specific statutory and customer requirements.
• Partner with operations, project management, sales, legal, tax, treasury, and local finance teams to resolve invoicing issues, contractual billing requirements, disputes, credit concerns, and collection barriers.
• Develop AR reporting and metrics, including ADD, aging, collection effectiveness, unapplied cash, dispute aging, invoice rejection rates, billing cycle time, and high-risk customer exposure.
• Lead standardization and automation of billing and cash application processes, including ERP workflows, customer portals, invoice templates, project billing controls, and integrated reporting.
• Support acquisition integration by mapping order-to-cash processes, aligning billing requirements, migrating customer master data, standardizing collection routines, and stabilizing AR reporting.
• Maintain controls over customer master data, billing authorization, revenue cut-off, credit approvals, allowance judgments, write-offs, cash application, and documentation retention.
• Partner with FP&A to provide visibility of receipts, overdue balances, collection risks, and other AR matters impacting liquidity and cash flow forecasting.
• Drive continuous improvement through billing discipline, collections management, effective dispute resolution, and increased visibility and accountability for receivables.

Qualifications:

• A Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
• 8+ years of AR, order-to-cash, billing, collections, project accounting, shared services, or accounting operations leadership experience.
• Experience in a professional services, consulting, engineering, project-based, multi-country, or acquisition-driven environment is preferred.
• Demonstrated experience standardizing and improving processes, implementing controls, and driving automation across a complex organization is highly desirable.