Fulfillment Specialist

We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed. If you’re keen to join, we’re looking for a Fulfillment Specialist to join our team in Manila.

You will help ensure our customers receive their POS and payment hardware quickly and efficiently, enabling them to get up and running on Lightspeed with minimal delay. Reporting to the Fulfillment Manager, you'll coordinate hardware orders, shipments, returns, and warranty replacements while managing stock allocations and prioritizing urgent requests. Working closely with teams across Sales, Support, Compliance, and Customer Success, as well as external suppliers and logistics partners, you'll play a key role in delivering a seamless hardware experience and maintaining high levels of customer satisfaction.

What you’ll be doing:

• Manage hardware orders and fulfillment activities, ensuring customers receive their equipment accurately and on time.
• Coordinate with internal teams, distributors, suppliers, and courier partners to facilitate shipments, stock allocations, urgent requests, and delivery-related issues.
• Oversee hardware returns, warranty claims, and replacement processes, ensuring appropriate troubleshooting is completed and customers are guided through the RMA process.
• Monitor and manage requests across multiple systems and communication channels, including Zendesk, Salesforce, NetSuite, Slack, and Lightspeed's hardware ordering platforms.
• Provide timely updates and support to internal stakeholders and customers regarding orders, shipments, returns, and hardware-related inquiries.
• Contribute to operational projects and other fulfillment initiatives that support the ongoing success of the team and customer experience.

What you need to bring:

We're looking for a candidate who has experience with the following:

• Previous experience in an operational, administrative, fulfillment, or similar role.
• Strong time management, organization, and multitasking skills, with the ability to manage competing priorities effectively.
• A curious and resourceful approach, with the confidence to ask questions, investigate issues, and find the information needed to get things done.
• Excellent attention to detail and a proactive, solutions-focused approach to problem-solving.
• Comfortable working in technical environments and learning new systems, with CRM experience considered an advantage.
• Previous fulfillment or logistics experience is highly regarded.
• Strong written and verbal English communication skills, with the ability to work effectively with customers, internal teams, and external partners.