Front Desk Medical Virtual Assistant

We are seeking an articulate and experienced Front Desk Medical Virtual Assistant to support our client's Primary Care practice across multiple clinic locations. The ideal candidate has prior hands-on experience using eClinicalWorks (eCW) in a U.S. healthcare setting and is highly capable in managing patient scheduling, conducting insurance verifications, and applying basic CPT knowledge with clear enunciation for an older Medicare patient population.

Key Responsibilities:

• Patient Call Management: Manage inbound and outbound patient calls efficiently via Intermedia Unite / UNITE VoIP with patience, warmth, and high voice clarity.
• Scheduling & Intake: Handle appointment scheduling, cancellations, and appointment coordination directly within eClinicalWorks (eCW), actively encouraging walk-in patients to schedule in advance.
• Pre-Registration & Verification: Assist with patient pre-registration and perform thorough Verification of Benefits (VOB) prior to visits for Medicare, Medicare Advantage, and commercial plans.
• Multi-Location Support: Support multiple clinic locations while maintaining excellent patient communication, answering inquiries, and handling follow-ups.
• Clinical Administrative Support: Leverage clinical familiarity (including standard primary care CPT codes and visit types) to ensure accurate scheduling and intake routing. No medical billing duties required.
• Clinic Coverage: Provide reliable, uninterrupted coverage during all operating hours of the practice.

Requirements

EMR Expertise: Minimum 2+ years of mandatory hands-on experience using eClinicalWorks (eCW) in an active U.S. clinical environment.

Healthcare VA Background: At least 2–3 years of experience working remotely as a Medical Virtual Assistant for a U.S. outpatient clinic.

Clinical Knowledge: Practical familiarity with primary care procedures, standard CPT codes, and verification of benefits workflows.

VoIP Software: Experience using cloud VoIP platforms (familiarity with Intermedia Unite / UNITE VoIP is preferred).

Schedule Commitment: Full commitment to work all hours that the clinic is open without schedule conflicts, flexibility to work on weekends. 40 hours per week.