Founding Product & Operations Lead

At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

The client is an early-stage Australian SaaS company building software specifically for dental practices. The company helps dental teams bring overdue patients back, manage recalls and follow-ups, communicate with patients via SMS, and keep patient engagement organised in one place.

The platform is designed to make patient communication and recall management simpler and more effective, helping practices identify overdue patients, run targeted SMS campaigns, manage two-way conversations, track follow-ups, and measure the bookings and revenue generated.

As an early-stage and growing software business, the company is focused on building an intuitive, practical product that solves real operational problems for dental practices. The team is moving quickly, working closely with customers and continuously improving the product, processes, and overall customer experience as the business scales.

The Role

We are looking for an exceptional Founding Product & Operations Lead to join an early-stage B2B SaaS company and work closely with the founder to build and scale the business from the ground up.

This is a highly hands-on role suited to someone who has personally helped scale an early-stage SaaS company, ideally as an early employee, Founder’s Associate, Product Lead, Head of Product, COO, VP Product, VP Operations, Chief of Staff, or similar leadership role.

This role requires someone who is comfortable moving between strategy and execution. You’ll work closely with the founder, developers, designers, and customers to shape the product, improve processes, solve operational challenges, and establish the systems needed to support future growth.

Initially, you’ll be an individual contributor with significant ownership across product and operations. As the company grows, there will be an opportunity to build and lead teams across product, QA, customer support, and operations, with the potential to progress into a senior leadership position such as Head of Product & Operations, VP Product & Operations, COO, or CPO.

Key Responsibilities

Product & Strategy

• Work directly with the founder to define product strategy, priorities, and roadmap
• Translate business and customer needs into clear product requirements and workflows
• Help shape product logic, processes, and user experiences
• Challenge assumptions and provide strong, commercially minded product recommendations
• Prioritise features and improvements based on customer needs, business impact, and scalability

Product Execution & QA

• Work closely with developers and designers throughout the product development lifecycle
• Review new features and releases to ensure they meet requirements and user expectations
• Conduct hands-on product testing and identify bugs, edge cases, and workflow issues
• Coordinate QA processes and help establish structured testing procedures
• Maintain product documentation, requirements, workflows, and release information
• Manage tools such as Jira or Confluence, or similar platforms

Customer & Product Feedback

• Speak directly with customers to understand their needs, challenges, and feedback
• Initially support customer queries and help resolve product-related issues
• Identify recurring customer problems and translate them into product improvements
• Monitor customer feedback and help prioritise improvements that drive retention and satisfaction

Operations & Process Development

• Create SOPs, manuals, workflows, and internal processes from the ground up
• Establish systems and operational processes that allow the business to scale efficiently
• Develop reporting and operational processes to improve visibility and decision-making
• Identify inefficiencies and implement practical solutions
• Help build the infrastructure and systems required as the company grows

Analytics & Reporting

• Monitor product and operational metrics and identify key trends
• Develop meaningful reports and dashboards to support business decisions
• Use data and customer feedback to assess product performance and opportunities
• Help establish processes for tracking key business and product KPIs

Team & Leadership

• Initially operate as a hands-on individual contributor and personally execute key responsibilities
• Recruit, onboard, and manage junior team members as the business grows
• Gradually build teams across product, QA, customer support, and operations
• Develop processes and systems that enable teams to operate effectively
• Take on increasing ownership of the company's product and operational functions over time