FIT Reservation Manager

At RateHawk, part of the fast-growing Emerging Travel Group, we’re on a mission to revolutionize the travel industry with cutting-edge technology and unparalleled customer service. We pride ourselves on our dynamic, innovative culture and are seeking passionate, detail-oriented professionals from the travel industry who excel at turning complex travel requests into seamless experiences for our B2B partners.

We're looking for an experienced FIT Reservation Manager to handle end-to-end booking requests—from hotels and transportation to custom excursions worldwide—for both individual travelers and groups. This role requires exceptional communication skills, strong negotiation abilities with suppliers, and a dedication to high-quality service.

What You'll Do

• Partner Engagement: Serve as a main point of contact for B2B partners, handling requests for hotels, alternative accommodation, transportation, and custom excursions worldwide (for both FIT and group bookings).
• Commercial Offer Creation: Build tailored, competitive commercial proposals based on client needs and specifications.
• Sourcing & Booking: Research, curate, and book accommodation options and additional travel services across global markets.
• Supplier Negotiations: Direct negotiation of rates, cancellation terms, booking conditions, and payment terms with direct hotel contacts and global suppliers.
• End-to-End Support: Provide full operational support to partners for the entire life cycle of a booking (modifications, cancellations, relocations, and special requests).
• Tone of Voice: Ensure every interaction reflects RateHawk’s standards: friendly, confident, accurate, and detail-oriented.

What We're Looking For

• Industry Background: Solid experience in tourism, concierge services, TMCs, DMCs, or tour operators.
• Language Proficiency: Upper-Intermediate (B2+) level English and Russian.
• Strong Communication: Excellent spoken and written correspondence skills with an ability to connect with diverse partners and suppliers.
• Thrives Under Pressure: Highly responsible, attentive to details, resilient, and capable of managing heavy workloads efficiently.
• Problem-Solving Mindset: Proactive approach to resolving complex booking scenarios and partner inquiries smoothly.

What We Offer

• Remote Work: Work from the comfort of your home!
• Competitive Compensation: Base salary + bonus.
• Dynamic Team: Be part of a young, ambitious, and energetic global team.
• Growth Opportunities: Tackle complex, high-volume tasks that will continuously elevate your professional skills.
• Learning & Development: Continuous support through internal training programs, seminars, and conferences.
• Perks: Corporate discounts on hotels and travel services worldwide.