Field Support Technician

Summary:

We are seeking a detail-oriented and highly organized Field Support Technician to join our team. This role supports the go-live process for new EV charging sites — including new vehicle inspections, site readiness checks, and documentation — to ensure smooth, on-schedule launches at Highland customer locations.

The Field Support Technician will perform preventative maintenance and troubleshooting on chargers and associated equipment, building strong technical skills in EV chargers and vehicles alongside project coordination and customer service abilities, all while gaining hands-on experience and adhering to safety protocols.

This role requires regular travel to customer locations throughout the United States. While this is a remote position, candidates must reside within a reasonable distance of a major airport to support frequent travel.

• Represent the company at customer locations with the highest standards of professional conduct.
• Support the go-live process for new EV charging sites, including coordinating on-site activities and flagging risks or delays to the Commissioning Engineer.
• Conduct new vehicle inspections, verifying vehicle readiness and documenting findings prior to site activation.
• Assist technicians in asset inspections, diagnosing, troubleshooting, and repairing customer assets on-site as needed.
• Follow established safety procedures to ensure compliance with company and regulatory standards.
• Maintain extremely thorough, accurate, and timely documentation for all commissioning activities, inspections, and work completed, using company asset management and project tracking platforms.
• Support High Voltage (HV) charger operations, including conducting plug cycles and responding to service needs during commissioning.
• Perform Low Voltage (LV) battery replacements and jump-starts as needed.
• Maintain tools, equipment, and a clean work environment to ensure efficiency and safety.
• Develop and maintain strong customer service skills, ensuring a positive customer experience throughout the go-live process.
• Participate in training programs and hands-on learning opportunities to develop technical and project coordination expertise.