Field Operations Manager

Lessen is the tech-enabled, end-to-end property service provider transforming how commercial and residential real estate services are delivered and managed at scale. Their technology platform provides data-driven insights for investors, owners, managers, and service providers, leveraging a network of over 30,000 vetted vendors serving clients with over 1 million properties and completing 3.5 million work orders annually.

What You'll Do:

• Improve the delivery of services to the client by observing and reporting on performance and experience from an on-site-user perspective, both customer and vendor.
• Provide the Operations team with local insight regarding the unique needs of customers in the assigned market and the nuances of doing business with local vendors.
• Represent Lessen in matters related to Fire/Life Safety, Environmental Health and Safety, and Disaster Recovery to mitigate the cost of unnecessarily expansive scopes of work.
• Provide administrative support for matters requiring in-person representation, such as dealing with municipal offices and being present for code inspections.
• Assure client leadership that Lessen is effectively resolving all facilities issues through local engagement on high priority issues, prior to client escalation.
• Enhance the effectiveness of Lessen’s technology solutions through increased adoption by directly demonstrating the platform’s value to both customer and vendor.
• Build and maintain professional relationships with clients to understand their operational needs and assist in the development and implementation of solutions.
• Proactively manage delivery of services to sites without permanent client employees such as vacant sites and off-premise ATM locations.
• Maintain cognizance of work being done by third-party vendors at client sites, such as new build construction projects, branch decommissionings, or other projects falling outside Lessen’s scope of work; represent Lessen in the acceptance of such projects into the Facilities portfolio.
• Perform non-maintenance tasks related to facilities management as approved by the Director of Operations.
• Demonstrate Lessen’s commitment to consistent high-quality service through scheduled and unscheduled quality assurance visits.
• In coordination with the Affiliate Relationship Management team, develop business relationships with vendors to achieve seamless, high-quality service and advantageous pricing.
• Communicate findings and recommendations based on client data clearly, coupling insights with actionable conclusions to drive business decisions.
• Facilitate the flow of information among customers and affiliates in the field and the Lessen Operations team.
• Foster a positive team environment and may provide coaching or mentoring to team members.
• Ensure confidentiality and accuracy of internal and external data.
• Perform ad-hoc projects and other duties as assigned.
• This position is remote and requires up to 60% travel within the assigned geographic area of responsibility.

What You'll Need:

• Possess specific knowledge of facilities management and general knowledge of building maintenance trades.
• Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook required.
• 5+ years of experience in facilities management, maintenance management, or building maintenance trades required.
• Bachelor’s Degree.