Family Access Manager (FAM) - West Region

BridgeBio is looking for a Family Access Manager (FAM) in the West region to engage with families/care partners on access, affordability, and reimbursement processes for BridgeBio’s portfolio of commercialized assets treating skeletal dysplasia. Reporting to the Director of Family Access Managers, this role is critical in supporting infigratinib.

The primary goal is to educate families/care partners on access, affordability, and reimbursement processes, build awareness of the family support program, and execute on all new product launch activities. The Family Access Manager will collaborate with the Director of Family Access Managers and internal colleagues to align on patient services goals and implement brand strategies.

The ideal candidate should thrive in a fast-paced environment and collaborate with multiple internal and external stakeholders, including Legal, Compliance, Sales, Marketing, Commercial Analytics, Commercial IT, Training, Pharmacovigilance, and Market Access. Exceptional judgment, business acumen, discretion, communication skills, empathy, and strong relationship-building skills are essential.

Responsibilities

• Provide families/care partner-facing access and affordability support for infigratinib, working closely with the Market Access team, Commercial, Training, and Brand Marketing team.
• Compliantly ensure a positive patient journey through collaborations with all BridgeBio stakeholders.
• Lead the evaluation and implementation of family access opportunities within a specific geographic area for all applicable families.
• Provide personalized issue resolution, including potential hurdles with access and affordability, via face-to-face or phone interactions with families/care partners.
• Direct access support between consented families and all relevant stakeholders (hub, pharmacies, prescriber’s offices, and support organizations).
• Coordinate with the hub partner on missing information follow-ups.
• Own the relationship between ForgingBridges, a support program offered to families to access BridgeBio-approved medicines, and consented patients.
• Onboard and welcome new families to the ForgingBridges support program.
• Manage status changes with ForgingBridges and follow-up with families/care partners, prescriber’s offices, and pharmacies.
• Ensure ForgingBridges support program business rules are followed.
• Control the workflow of information and communications with families.
• Collaborate with BridgeBio Patient Advocacy team on families/care partners engagements and attend local, regional, and national advocacy meetings/events.
• Facilitate and present in-person education with families/care partners as requested.
• Report key insights and findings in a compliant manner to Brand Marketing and other internal Commercial functions.
• Follow BridgeBio’s policy on handling protected health information (PHI) obtained through pharmacies, prescriber’s offices, and interactions with families/care partners.
• Attend Commercial national sales meetings, conferences, and regional events as needed.
• Work on designated projects within the scope of services for Market Access/Patient Support Services.
• Provide strategic and tactical input for continuous improvement purposes.
• Develop and execute tactical plans (e.g., educating, triaging, hub interactions) to support strategic access imperatives.
• Additional responsibilities may be assigned.
• 40-60% domestic travel is required, regionally and intermittently across the US.

Where You’ll Work

The ideal candidate would reside in the Los Angeles metropolitan area.

Who You Are

• A BA/BS degree is preferred.
• Minimum of 5-8 years of Biotech/Pharma experience. Patient services, Market Access, and hub experience preferred.
• Rare Disease experience is preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Demonstrate confidence in building rapport with families/care partners.
• Must have a strong foundation and experience working closely with patient support programs, including copay, cost-sharing programs, affordability design, and hub models for medical and pharmacy benefit products.
• Comprehend the complex environment of the specialty market, buy-and-bill, retail market, reimbursement/access challenges, and OIG/CMS/legal guidelines for offering patient support programs.
• Demonstrate excellent analytical skills and the ability to develop sound strategies and tactics for patient access.
• Exhibit superior communication (oral and written) and teamwork skills to effectively contribute across cross-functional teams.
• Previous FAM/PAL experience is a plus.
• Extremely detail-oriented to create and manage program documents.
• Experience establishing and maintaining high-level relationships with families, patients, and key decision-makers.