Enterprise Systems & Data Business Analyst

POSITION OVERVIEW:

Play a leading role in supporting the continuous improvement of Syner G’s enterprise applications and data platform through business analysis, requirements definition, system administration, governance, integration development and reporting.

KEY RESPONSIBILITIES:

(This list is not exhaustive and may be supplemented and changed as necessary.)

Systems Business Analysis

• Elicit, document, and maintain business, functional, and technical requirements for enterprise systems and data initiatives.
• Draft and maintain system and data architecture diagrams, data models, workflows, and related documentation.
• Partner with Sales, Delivery, Finance, and Operations to translate needs into requirements.
• Support solution design and delivery of dataflows, integrations, and reporting products.

System Administration

• Manage user provisioning and role-based access across enterprise applications and data products.
• Troubleshoot system and data issues; coordinate resolution with internal teams and vendors.
• Support upgrades, enhancements, and data migration efforts.
• Support configuration, testing, environment management and update deployments.

Data Integration Platform Development

• Document requirements for integration updates and modernization.
• Define current- and future-state integration processes, dataflows, and handoffs.
• Partner with internal and external vendors to develop and deliver enhanced system integrations.

Analytics & Reporting

• Develop native Kantata, NetSuite, and Salesforce reporting solutions to meet the needs of the business.
• Support the design, development and maintenance of centralized reporting in Power BI.
• Help develop and maintain semantic models for consistent metrics and definitions.

QUALIFICATIONS:

Education

• Bachelor’s degree in Information Systems, Computer Science, Data Analytics, Business, or related field required.

Experience

• 3–6 years in business analysis, enterprise systems support, or data/reporting environments.
• Experience with CRM, ERP, PSA, analytics, or integration platforms.
• Exposure to data integration concepts, reporting tools, and system implementations.
• Hands-on Jira experience and participation in scrum rituals, including planning, refinement, standups, reviews, and retrospectives.
• Experience with any of the following platforms is preferred: Microsoft Fabric, Power BI, ADP, Salesforce, NetSuite, Kantata, DataBlend.

Knowledge, Skills and Abilities

• Strong BA skills in requirements elicitation, documentation, and stakeholder communication.
• Working knowledge of SQL, Power Query (M), Apex, SOQL, or similar data languages.
• Understanding of integrations, APIs, and data workflows.
• Knowledge of role-based security and user access management.
• Strong analytical, problem-solving, and detail-orientation skills.
• Able to communicate with technical and non-technical stakeholders.
• Able to manage multiple priorities in a fast-paced environment.