Enterprise Change & Transformation Consultant

Responsibilities

Enterprise Change Capability & Transformation

• Support the design and stand-up of client Centers of Excellence (CoE) for change, including governance, playbooks, and role definitions that let the client sustain change practice after AHEAD's engagement ends.
• Coach line managers to lead their own teams through continuous, overlapping shifts, building manager-led change capability rather than centralizing it with the project team.
• Develop scalable, self-service change playbooks, toolkits, and templates that business units can apply independently to future transformations.
• Apply OCM theories and models, such as Prosci and ADKAR, to develop and conduct OCM assessments and plans, adapted for an enterprise, continuous-change context rather than a single rollout.
• Analyze change impacts across processes, systems, culture, and people; identify affected stakeholders and understand their needs, concerns, and influence across multiple concurrent initiatives.
• Support the development of digital transformation roadmaps and lead defined workstreams that translate business needs into actionable change, adoption, and implementation plans.
• Provide change management guidance to project teams and business partners, with an emphasis on building their independent change capability.

Value Realization & Outcome Measurement

• Design and track outcome-based metrics — behavioral adoption, productivity, and business KPIs — rather than activity metrics such as communications sent or sessions hosted.
• Use data and analytics to demonstrate actual behavioral change resulting from transformation initiatives, and to identify where adoption is stalling.
• Establish stakeholder feedback mechanisms, analyze feedback, and recommend adjustments to the change management strategy based on evidence, not activity completion.
• Support the identification and tracking of KPIs, surveys, and reports that measure business value realization well beyond a project's go-live date.
• Build basic financial and business-case components (cost/benefit, ROI/TCO inputs) that tie change outcomes to the commercial story.

AI-Enabled Change Practice

• Utilize enterprise AI tools to draft stakeholder communications, accelerating and improving the quality of first-draft messaging.
• Apply AI-based sentiment analysis to employee feedback to surface adoption risk and stakeholder concerns faster than manual review allows.
• Use AI-assisted tools to rapidly map change impact and stakeholder data across large or overlapping initiatives.
• Identify opportunities to scale day-to-day practitioner workflows (stakeholder mapping, reporting, content drafting) using enterprise AI tools, in place of fully manual methods.

Engagement & Practice Contribution

• Manage assigned deliverables and support enterprise change and digital transformation initiatives as part of larger project engagements, exercising judgment with appropriate oversight.
• Manage communication across multiple stakeholder groups, including senior leadership, and facilitate team meetings and presentations.
• Structure sub-problems within a workstream into a clear analytical workplan, identifying the right analyses, inputs, and sequence of work, and explain to a Manager why the approach answers the client's question.
• Develop preliminary hypotheses with guidance from a Senior Consultant or Manager, design analyses that test them, and update the hypothesis when the data disagrees.
• Develop a working understanding of project economics on assigned engagements — billing rates, team composition, utilization targets, and margin structure.
• Informally coach Associates on the engagement, improving how they structure work, review output, and explain their thinking.
• Support at least one practice-building initiative by producing reusable content (playbooks, frameworks, case studies) adopted by other teams.
• Own research and analysis for at least one thought-leadership workstream, contributing analytical content to a published point of view or white paper.
• Identify follow-on opportunities on current engagements and surface client needs to engagement leadership; contribute to 1–2 proposals or pursuits per year, owning sections of the response with guidance.

Core Skills & Capabilities

• Strong understanding of change management fundamentals and enterprise change capability-building, backed by at least 3 years of hands-on OCM or transformation experience.
• Ability to design and stand up scalable change capability (Centers of Excellence, self-service playbooks, manager-led practices) rather than only executing a project-specific plan.
• Ability to define and track outcome- and value-based metrics, distinct from activity metrics, and to connect change adoption to business results.
• Working proficiency with enterprise AI tools for communications drafting, sentiment analysis, and impact/stakeholder mapping, applied with sound judgment.
• Proficiency in the Prosci ADKAR methodology, with the ability to apply Prosci tools and frameworks to assess change readiness, build change plans, and drive adoption.
• Strong project management, critical thinking, problem-solving, data analysis, and information-structuring skills.
• Ability to support digital transformation roadmapping and lead defined initiative workstreams in partnership with client stakeholders and project teams.
• Working knowledge of project economics — billing rates, utilization, and margin — sufficient to support scope and staffing conversations with engagement leadership.

Core Consulting Skills

• Client relationship management, including building trust, managing expectations, and serving as a credible advisor to business and IT stakeholders at the analyst and manager level.
• Business acumen, with the ability to understand client industries, operating models, and strategic priorities to frame recommendations in business terms.
• Executive presence and polished presentation skills, with the ability to communicate complex ideas clearly to senior leadership and diverse audiences.
• Analytical and structured problem-solving skills, with the ability to break down ambiguous business problems into clear, actionable workstreams and defensible hypotheses.
• Effective time management and prioritization across multiple workstreams, deliverables, and competing deadlines in a fast-paced consulting environment.
• Collaborative teaming skills, working effectively within cross-functional project teams and adapting style to diverse team and client cultures.
• Informal coaching and feedback skills — makes junior team members better through the way work is structured, reviewed, and explained, without formal management authority.
• Proficiency with core consulting toolkits (e.g., PowerPoint, Excel, Word) and enterprise AI tools to produce polished deliverables, executive-ready presentations, and data-driven analyses.
• Adaptability and sound judgment when navigating ambiguity, shifting priorities, and evolving client needs across engagements.

Required Qualifications

• Minimum 3 years of recent, relevant Organizational Change Management (OCM) or enterprise transformation experience, including supporting, driving, and facilitating change as part of a project or transformation; 2–5 years of overall professional experience consistent with AHEAD's Consultant capability tier.
• Demonstrated success delivering client services in a collaborative, dynamic, and fast-paced environment.
• Previous experience supporting organizational change efforts of varying scale and complexity; experience building change capability (CoEs, playbooks, manager coaching) is a plus.
• Experience using data and analytics to measure adoption or business outcomes, beyond activity-based reporting, is a plus.
• Familiarity or hands-on experience with enterprise AI tools applied to communications, sentiment analysis, or stakeholder/impact mapping is a plus.
• Demonstrated ability to own a discrete deliverable or workstream with limited supervision, and to informally coach or support junior team members.
• Prosci certification required.
• Willing and able to travel to client sites as needed for project delivery, approximately 25%.