Engineering Manager, CRM Systems

About the role

The Engineering Manager, CRM Systems will lead our Salesforce team of administrators and developers. Human Interest uses Sales Cloud and Service Cloud and has recently invested in Agentforce. The team supports our Go-To-Market (GTM) organization across the customer lifecycle—from lead ingestion and opportunity management through closed-won, launch, and revenue-share payments. We also support our Customer Support & Operations (CS&O) organization, including standard operating procedures, customer communications, case creation, and case resolution.

The Salesforce ecosystem is rapidly evolving with AI. Development is being accelerated by AI coding tools such as Claude Code and Codex, while legacy, UI-based DevOps practices are giving way to automated CI/CD pipelines. Agentforce creates new opportunities to deploy intelligent agents that make individuals, teams, and organizations more productive.

We’re looking for an engineering manager with both software engineering and Salesforce experience who is already embracing this new way of working. Together with your product counterpart, you will set the team’s strategy and be accountable for timely, high-quality delivery. You will partner with leaders across GTM and CS&O to deeply understand their needs and shape a balanced roadmap that improves the customer experience, accelerates revenue growth, and increases operational efficiency.

This role sits within Human Interest’s Technology organization and reports directly to the Vice President of Product & Engineering.

What you get to do every day

• Lead, hire, and develop a high-performing team of Salesforce administrators and developers operating at the leading edge of AI adoption.
• Partner with Product to establish a clear technical strategy, architecture, and roadmap for Human Interest’s CRM systems.
• Deliver reliable, scalable solutions that support critical GTM and CS&O workflows across the customer lifecycle.
• Invest in platform, architecture, testing, observability, and CI/CD improvements that increase delivery speed and minimize production errors.
• Establish the processes the team needs to successfully develop, maintain, and support its solutions, including sprint planning, technical design reviews, release management, on-call rotations, incident response, and quarterly planning.
• Identify opportunities to use Agentforce and other AI capabilities to improve employee productivity and customer outcomes.
• Make thoughtful build-versus-buy decisions, including whether a capability should be implemented in Salesforce, provided by another vendor, or built as a custom solution.

What you bring to the role

• 5+ years of experience leading engineering or technical teams in the Salesforce domain.
• Prior hands-on software engineering experience and a strong understanding of software architecture, APIs, integrations, automated testing, and CI/CD.
• Experience with Salesforce platform capabilities and concepts such as Sales Cloud, Service Cloud, CPQ, Flow, Apex, Lightning Web Components, data modeling, security and permissions, and system integrations.
• Experience establishing effective engineering practices for planning, development, code review, deployment, incident response, and operational support.
• Experience directing AI coding agents (e.g. Claude Code, Codex, or Cursor) in a professional setting.
• Excellent communication skills and the ability to build trusted relationships with stakeholders.
• A bachelor’s degree in Computer Science or a related technical field.

Nice to haves

• Experience deploying Agentforce or other AI-powered customer support, sales, or operations agents.
• Experience managing Salesforce code and delivery through GitHub and CI/CD pipelines.
• Experience supporting complex GTM workflows, including lead routing, opportunity management, CPQ, contracting, onboarding, and revenue operations.
• Experience supporting high-volume customer service or operations teams using Service Cloud, omnichannel routing, knowledge management, and case automation.
• Experience operating customer-facing systems in fintech or another highly regulated industry.
• Familiarity with security, privacy, auditability, and data-governance requirements for systems containing sensitive customer information.

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.

Join Human Interest and make a lasting impact by shaping the future of retirement.

Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest.

• Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.
• Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.
• Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!
• An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.
• Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.

Benefits

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees.
• Top-of-the-line health plans, as well as dental and vision insurance.
• Competitive time off and parental leave.
• Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness.
• Lyra: Enhanced Mental Health Support for Employees and dependents.
• Carrot: Fertility healthcare and family forming benefits.
• Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt.
• Monthly work-from-home stipend; quarterly lifestyle stipend.
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.