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Customer.io
Development 1h ago

Engineering Manager

Customer.io
United StatesUnited States
Full-time
$185,000-$215,000 USD
Senior-Level

Job Description

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We're always looking for thoughtful, driven Engineering Managers to add to our org. Some of our teams are building customer-facing product and workflows; others keep our distributed systems reliable, observable, and ready to scale. Whichever kind of problem energizes you, if you lead people well, hold a high technical bar, and drive work to completion without waiting to be handed a plan, we want to hear from you.

What you'll do

  • Care deeply about our customers and their outcomes
  • Lead your squad to deliver real customer value by owning projects end to end—from planning through delivery, quality, and follow-through
  • Drive execution: set milestones, keep work moving through ambiguity and competing priorities, and ship in small, observable increments rather than waiting for a release window
  • Make confident decisions when the path isn't obvious, and lead your team through them
  • Set the operating rhythm that helps your team move fastest, rather than defaulting to ceremony for its own sake
  • Ensure your squad's solutions are scalable, architecturally sound, flexible, and secure, with strong peer-review, QA, documentation, deployment, logging, and monitoring practices
  • Stay close to the work—jump into design reviews, architecture calls, and incidents rather than watching from a distance
  • Provide direct, timely, and specific coaching, and create meaningful development opportunities for your direct reports
  • Hire, onboard, and manage performance so the right people are in place to hit your squad's goals
  • Bring an AI-native perspective—use AI tools to accelerate the team's velocity and help everyone prototype faster and ship smarter
  • Partner across engineering and other departments to align efforts with customer success, and reach higher when our customers are having a bad day

What we're looking for

  • 3+ years managing engineers at a SaaS company (B2B or B2C), ideally early-to-mid-stage
  • A track record of driving execution—concrete delivery outcomes with milestones, dates, and "I drove" ownership, especially in complex or fast-moving environments
  • A strong technical background—you can hold your own in architecture conversations and design reviews, represent your squad's technical choices across the company, and you've shipped real work recently enough to stay credible
  • Comfort operating with high autonomy and little prescribed structure—you create your own clarity and make difficult tradeoffs between competing priorities
  • Demonstrated AI-native leadership—not just personal fluency, but bringing AI-first practices into how your team builds
  • Experience building high-performing, inclusive, and collaborative teams
  • Clear, concise, and direct communication, both verbal and written

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Customer.io is a cutting-edge technology company that specializes in providing innovative solutions for customer engagement and retention. With a strong focus on personalization and automation, the company's platform enables businesses to create tailored experiences for their customers, driving loyalty and revenue growth. By leveraging advanced data analytics and machine learning algorithms, Customer.io helps brands to better understand their customers' needs and preferences, allowing them to deliver targeted and relevant communications that resonate with their audience. Whether it's through email, mobile, or web-based channels, Customer.io's platform empowers companies to build strong, lasting relationships with their customers, ultimately leading to increased customer satisfaction and long-term success. With its user-friendly interface and scalable architecture, Customer.io is an ideal solution for businesses of all sizes, from startups to large enterprises, looking to elevate their customer engagement strategies and stay ahead of the competition.

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Engineering Manager at Customer.io