Engagement Manager at Omni

Omni is the AI analytics platform that transforms company data into a trusted source of truth for AI. Built on a semantic model, Omni provides enterprises with a governed context graph for analytics and AI. Teams use Omni to ask questions in plain English, refine answers in workbooks, and integrate trusted data into tools like Claude, ChatGPT, Cursor, and Slack.

Based in San Francisco, CA, Omni has secured $217M in funding from top investors, including ICONIQ, Theory Ventures, First Round Capital, Redpoint Ventures, and GV. Its latest $120M Series C round valued the company at $1.5B.

The Role

Omni is seeking an Engagement Manager to oversee delivery operations for the Professional Services team. You will serve as the operational backbone for scoping, staffing, tracking, and delivering engagements, collaborating closely with Managing Architects, subcontracting partners, and Sales to ensure every client receives a world-class experience.

You will report to the Regional Director of Professional Services and act as a critical liaison between Sales, customers, and the partner network.

Responsibilities

• Own and maintain process hygiene across the entire engagement lifecycle—from initial scoping through Salesforce tracking to subcontract completion—partnering with Sales, Managing Architects, delivery partners, and Finance to ensure every transaction is accurate and timely.

• Serve as the primary relationship owner for subcontracting partners in your region, aligning on capacity, coordinating assignments, hosting weekly syncs, and keeping tracking systems up-to-date.

• Provide engagement support on customer projects, including project management, requirements gathering, and acting as the first point of escalation for accounts needing additional support.

• Support the pre-sales process by maintaining PS presale collateral, advising Account Executives on positioning and scoping, and coordinating Statements of Work (SOWs) for non-standard engagements.

• Drive operational improvements through structured initiatives, reducing overhead and delivering tangible impact quickly.

• Bring clarity and structure to ambiguous problems and tasks, driving them independently to completion.

About You

• At least 3+ years of experience in consulting, SaaS, data, or a relevant domain.

• A track record of exceeding performance objectives as an individual contributor or manager.

• Excellent cross-functional collaborator, particularly with sales teams.

• Builder mentality—comfortable in an environment where processes are still evolving.

• Clear, direct communicator who provides feedback early and frequently.

Nice-to-Haves

• Appreciation for core concepts of consulting businesses, including PS products, revenue management, time tracking, and utilization management.

• Experience implementing analytics or embedded analytics.

• Familiarity with dbt, Snowflake, or modern data stack tooling.

• Prior experience at a high-growth Series B/C company.

• Experience across the full professional services delivery cycle, from pre-sale through project completion.

• Comfort in a high-pressure deal cycle, understanding stakeholder challenges, empathizing with their positions, and outlining a path to success.