E-commerce Operations Lead

At Oceans, we help the best and brightest of Sri Lanka take advantage of opportunities while supporting entrepreneurs globally. Our community, called Divers, focuses on solving complex challenges and making a real impact.

As the E-commerce Operations Lead, you will oversee the day-to-day execution of a growing direct-to-consumer (DTC) e-commerce ecosystem, with a focus on Shopify administration, conversion rate optimization (CRO), data analysis, quality assurance, product management, and cross-functional coordination.

You will work deeply within Shopify and its interconnected ecosystem, maintaining products, bundles, subscription offers, discounts, and configurations. You will identify and resolve issues before they impact customers, manage structured CRO experimentation, and use data to drive improvements.

This is a hands-on role requiring someone who can bring structure to a complex e-commerce environment. You will coordinate with developers, agencies, customer service, fulfillment teams, and external vendors, while documenting processes and creating scalable systems.

E-commerce & Shopify Operations

• Own day-to-day Shopify administration for a subscription-focused DTC business.
• Maintain products, bundles, subscription offers, discounts, selling plans, and configurations.
• Understand and troubleshoot interactions between Shopify and its broader ecosystem.
• Support product uploads and ongoing product management.
• Ensure accuracy across customer-facing e-commerce configurations.
• Learn and operate across the broader e-commerce technology stack.

CRO & Experimentation

• Own the operational execution of the CRO program.
• Develop and execute structured experimentation plans.
• Identify opportunities to improve customer journeys and site performance.
• Coordinate experiment implementation with development partners.
• Monitor experiments and translate findings into practical actions.

Data & Reporting

• Analyze e-commerce and CRO performance data.
• Produce recurring operational reporting and insights.
• Identify patterns, issues, and opportunities within site and customer data.
• Use data to support experimentation and operational decisions.

Quality Assurance

• Conduct rigorous QA across Shopify configurations, subscription plans, discounts, product changes, and CRO implementations.
• Validate changes before and after deployment.
• Establish repeatable QA processes and checklists.
• Investigate discrepancies across interconnected e-commerce systems.

Development & Agency Coordination

• Coordinate priorities with external development partners and agencies.
• Maintain and assign work through project-management systems.
• Translate operational requirements into clear development tasks.
• Coordinate CRO implementations, fixes, and e-commerce improvements.

Cross-Functional Operations

• Act as an operational coordination point across growth, marketing, brand, creative, development, customer service, fulfillment, and external vendor teams.
• Maintain context across multiple stakeholders and initiatives.
• Communicate priorities, blockers, and next steps clearly across teams.

Process & Documentation

• Document existing e-commerce processes and systems.
• Create repeatable operating procedures.
• Help establish scalable operating practices as the e-commerce operation grows.

You will work across growth, marketing, brand, creative, development, customer service, fulfillment, and external partners, coordinating stakeholders and maintaining context across the e-commerce ecosystem.

At Oceans Talent, you will receive guidance from your Operations Manager to ensure continuous growth and development.

To excel in this role, you should have:

• 3+ years of hands-on experience managing e-commerce operations, with meaningful ownership of Shopify and customer-facing workflows.
• Real, dedicated hands-on experience administering Shopify, including products, offers, discounts, subscriptions, and configurations.
• Strong hands-on experience designing, executing, and evaluating CRO or A/B testing initiatives.
• Experience working within a complex, subscription-focused or DTC e-commerce environment.
• Strong analytical capability and the ability to use e-commerce and experimentation data to identify opportunities and support decisions.
• Strong understanding of e-commerce QA and the impact of errors on customers and the business.
• Ability to understand how Shopify applications and interconnected e-commerce systems work together.
• Experience coordinating developers, agencies, vendors, or other external partners.
• Strong written and verbal English communication skills.
• Exceptional attention to detail and a rigorous approach to validating changes.
• Ability to work independently, prioritize initiatives, and follow work through to completion.
• Availability to work a full 8-hour overlap during the required working day.

During the interview process, you will showcase your skills in Shopify operations, CRO & experimentation, e-commerce systems, analytics, quality assurance, cross-functional coordination, and ownership & problem-solving.

Diversity of experience is core to Oceans. You are expected to work inclusively with individuals from a variety of backgrounds.