Docs Team Lead at Payabli

About Payabli

Payabli is the Intelligent Fintech Operating System for software platforms. Built by payments industry and SaaS veterans, Payabli provides platforms with embedded, managed, and monetized financial services through a single developer-friendly API covering Pay In, Pay Out, and Pay Ops. Intelligence is foundational, expressed through Amigo™, Payabli’s native AI Agent Suite, making payment operations smarter and more autonomous.

Payabli enables software companies to gain PayFac capabilities without the administrative burden or cost of becoming a payment facilitator themselves. With embedded payment acceptance and issuance, platforms can turn payments into a meaningful revenue stream while focusing on their core product.

Payabli is backed by world-class investors including QED Investors, Fika Ventures, TTV Capital, and Bling Capital, and was recently named to the Forbes Fintech 50.

For more information, visit payabli.com.

About the Role

Payabli’s documentation is critical for partner integration. The team treats documentation as a product, writing for both humans and AI agents developers. As the Docs Team Lead, you will:

• Set the direction for developer and product documentation.
• Lead a team of two technical writers while staying hands-on.
• Write, review, build tooling, and own the API reference.
• Report directly to the CTO.
• Work remotely.

What You’ll Do

Lead the Team

• Manage and mentor two skilled technical writers, including 1:1s and career development.
• Trust team members to own their work, unblock them quickly, and protect against burnout.
• Run team rituals such as quarterly goal setting, backlog grooming, PTO and coverage planning, and culture work like writing workshops and blog posts.

Own the Developer Docs

• Oversee the API reference for the embedded payments API across Pay In, Pay Out, and Pay Ops, using a multi-file OpenAPI 3.1 source.
• Manage information architecture, docs CI/CD, style guide, and linting rules.
• Use AI agents in daily workflows with human review gates.
• Review PRs touching the docs before they reach subject matter experts.

Run Docs Operations

• Triage daily engineering and product work, converting it into docs tickets with priorities and ship dates.
• Ship docs with every monthly production release, including API changelog, release notes, and feature-specific documentation.
• Hold the team accountable to SLAs and release tiers, keeping stakeholders informed of any delays.

Own Agentic Resources

• Maintain the public agent skills plugin for partners’ coding agents, ensuring accuracy with API changes and evals.
• Oversee skills, agent instructions, and tooling for the Docs team.

Measure and Report

• Publish a monthly State of the Docs report using product analytics, AI chat, and search data.
• Track team velocity, post-release docs work, and AI answer coverage, setting targets accordingly.

What You Bring

Must Have

• 8+ years in technical writing or developer documentation, with experience in API reference.
• Experience leading or mentoring technical writers.
• Deep OpenAPI experience and proficiency with docs-as-code workflows using Git, pull requests, CI, and Markdown/MDX.
• Ability to read API responses, write scripts (TypeScript or Python), and build docOps tools.
• Hands-on experience using AI coding agents in a docs workflow, with strong judgment on their limitations.
• A habit of verifying everything and admitting uncertainty.
• Clear written communication, with an async-first approach.

Nice to Have

• Experience in payments or fintech, such as card processing, ACH, payouts, and merchant onboarding.
• Experience with Fern or similar docs and SDK platforms.
• A portfolio showcasing API docs and docs tooling you’ve built.

How the Docs Team Works

• Users first. Docs should help partners get in, get out, and get back to their core tasks.
• Safe hands. Dependability is key; avoid guessing and flag unverified information.
• Written and async by default. Questions go into public channels; feedback happens in PRs and tickets.
• Ownership over approval. Writers own their areas; the lead sets direction and removes blockers.
• Sustainable pace. Burnout is a signal to change processes, not to push harder.

Why Join Payabli

At Payabli, you’ll be part of a high-growth, venture-backed fintech company. As a senior leader in Operations, you’ll shape the company’s scaling strategy and drive an AI-first operations approach. You’ll grow alongside the company, learn continuously, and enjoy a values-driven workplace.

Our core values include:

• 🤝 Team Love = Customer Love: Obsess over platform partners and businesses that depend on timely payouts.
• 🔥 Run to the Fire: Embrace hard problems and complex challenges.
• 🔍 Little Things Count: Pay attention to details, such as validating every assumption and double-checking edge cases.
• 💎 Truth Seekers: Provide direct feedback, admit mistakes, and hold yourself accountable.
• 🚀 Relentlessly Curious: Continuously ask