Director, Sales Operations – Americas

The Director, Sales Operations – Americas is the operational backbone of Axelera AI's Americas business, owning how product reaches customers, how customers get started, how our CRM stack scales, and how we measure revenue. This leader ensures the Americas sales team can promise what we can deliver, deliver what we promise, and forecast accurately.

We are seeking a strategic, analytical, and execution-focused leader with deep experience in B2B hardware or semiconductor go-to-market operations. You will collaborate closely with Global Operations and Finance teams in Europe, report to the VP of Sales, Americas, partner with sales and CST leaders across the Americas, and build processes and systems that drive predictable, sustainable growth as we scale.

This is a high-impact role for someone who thrives in fast-growing organizations, is comfortable in logistics and CRM architecture, and takes pride in running the business on accurate data.

Key Responsibilities:

1) Lead Americas Operations & Logistics

• Direct product availability in the Americas local warehouse, including inventory planning, replenishment requests, and allocation against the sales pipeline.
• Provide the sales team with timely, accurate visibility into product availability, lead times, and logistics options to ensure realistic customer commitments.
• Manage logistics, including shipping, customs and trade compliance coordination, and carrier and 3PL relationships.
• Engage customers directly post-sale to communicate order status, product arrival, and resolve delivery issues promptly.
• Maintain deep alignment with the Global Operations team in Europe on supply, build schedules, and fulfillment priorities.
• Partner with Global Finance, Legal, and Operations to establish entities, tax registrations, and import/export arrangements for new countries across the Americas.

2) Lead Americas Customer Onboarding

• Develop, document, and continuously improve the Americas customer onboarding process from closed deal through first shipment and initial use, contributing Americas requirements to the global onboarding process.
• Engage directly with customers to onboard them, collecting required information, setting expectations, and keeping them informed.
• Partner closely with Global Finance and Global Operations on credit and payment terms, invoicing, order entry, and fulfillment handoffs.
• Coordinate with sales, field applications engineering, and support to ensure smooth transitions from purchase to productive use.

3) Run the Americas Business Cadence and Revenue Reporting

• Lead the weekly Americas Business Meeting, setting the agenda, driving accountability, and following up on actions.
• Partner with the strategy team and across regions to build and evolve tools, dashboards, and processes for an accurate end-to-end view of revenue from pipeline through order, shipment, and recognition.
• Deliver accurate, predictable revenue forecasts and pipeline metrics for leadership decision-making.
• Act as a change agent, improving cross-functional collaboration and accountability across Sales, Operations, Finance, and Marketing.

4) Influence Scalable Sales Processes

• Influence the design of CRM and customer onboarding processes as the company scales, partnering with regional sales leaders, strategy team, Global Finance, and Global Operations.
• Define and enforce data standards, stage definitions, and required fields to ensure trustworthy pipeline and forecast data.
• Ensure sales teams use tools correctly through onboarding, training, ongoing coaching, and regular data-quality reviews.
• Evaluate and provide feedback on new tools in automation, analytics, and quoting.

What Success Looks Like:

• Sales has accurate, current product availability and delivery timelines, and customers are informed about product shipments and arrivals.
• Every new Americas customer follows a documented onboarding process with clear handoffs to Global Finance and Operations.
• The weekly Americas Business Meeting runs on one trusted set of revenue and pipeline metrics, with consistently reliable forecasts.
• CRM data is clean and consistently used, and a published roadmap guides tool and process investments, reflecting Americas input in global CRM and onboarding processes.

Qualifications:

• 10+ years in sales operations, revenue operations, or supply chain and fulfillment operations at a B2B technology company; semiconductor or hardware experience strongly preferred.
• Experience scaling sales operations in a growth company, ideally having seen the business grow from small to large, or having worked at both a scale-up and a large company.
• Hands-on experience managing product logistics, including inventory, international shipping, and customs and trade compliance.
• Proven experience with CRM stacks and administration (Salesforce preferred), including forecasting, pipeline management, and reporting. Exposure to various CRM platforms and integrated sales tools is a bonus.
• Experience building and running customer onboarding or order-to-cash processes alongside finance and operations teams.
• Strong analytical skills with the ability to turn data into clear insights and decisions for executives.
• Excellent communication skills, comfortable engaging customers directly and collaborating across time zones with European teams.
• A builder's mindset: structured, hands-on, and able to drive change in a fast-growing, matrixed organization.
• Bachelor's degree in business, operations, engineering, or a related field; MBA a plus.