Director of Strategic Accounts

Flexe is a team of technology entrepreneurs and logistics experts transforming the $1.5T logistics industry. They deliver technology-powered flexible warehousing infrastructure to the world’s largest Enterprise companies, creating unprecedented agility and flexibility in supply chains. Their cloud-based software platform connects to 1300+ warehouse operators across North America, streamlining logistics sourcing, operations, and scaling.

The Director of Strategic Accounts (DSA) is an individual contributor role responsible for managing primary relationships between Flexe and highly strategic customer partnerships. The DSA develops a deep understanding of the customer’s supply chain and business objectives, designing strategic account plans to drive long-term growth, continuous improvement, and client satisfaction. This role also involves collaborating within Flexe’s internal organization, influencing and executing effectively in a matrixed environment.

Responsibilities:

• Act as the primary advocate for the client, understanding business needs and implementing effective solutions.
• Build strong, cross-functional relationships with all levels of a customer organization.
• Oversee budgeting, forecasting, and overall account profitability.
• Develop a comprehensive knowledge of the client’s supply chain and industry.
• Organize and lead strategic business reviews with clients to review services, develop consensus on short- and long-term initiatives, and create new growth opportunities.
• Understand the competitive landscape and market insights, communicating effectively across internal and external stakeholders.
• Own and be accountable for revenue projections for the account portfolio.
• Define revenue growth targets for the account portfolio.
• Drive solution concepts, design, and vision, relaying this vision to both clients/partners and within the organization.
• Utilize data and scorecards to review trends and develop actionable outcomes.
• Facilitate contract negotiation and pricing with clients.

Qualifications:

• Minimum of 8 years of experience in account management, business development, or sales within the supply chain/logistics industry.
• Exceptional written, oral, and presentation communication skills.
• Industry certification preferred, such as APICS (CSCP), SCPro, or similar.
• Expert presentation skills.
• Proficient keyboarding skills and computer literacy with spreadsheets, word processing, presentations, and related programs.
• Experience in negotiating customer contracts and pricing.
• Ability to travel up to 50%.