Director, Enterprise Systems & Architecture

Backblaze is seeking a Director, Enterprise Systems & Architecture to own the technical vision, architecture, and operations of the company’s enterprise systems and emerging AI use cases. This is a senior leadership role with organization-wide scope — spanning commercial and financial systems, GTM technology, data architecture, and the deployment and governance of AI agents across the business.

The ideal candidate combines deep enterprise architecture expertise with hands-on platform engineering instincts and practical experience deploying AI agents in production environments. This is a build-and-operate role, not a purely advisory one. The Director will directly manage the Salesforce administration team and the NetSuite techno-functional team, and will grow a broader platform capability over time.

Key Responsibilities

Enterprise Architecture Strategy

• Define and maintain the enterprise systems architecture roadmap across the commercial, financial, and GTM technology stack, including Salesforce, NetSuite, Zendesk, Snowflake, and related platforms.
• Own and maintain formal architecture documentation including system topology maps, data flow diagrams, integration inventories, and architecture decision records (ADRs).
• Establish and enforce architectural governance standards and review processes for all material system changes across the enterprise.
• Define reference architectures and design patterns for integrations, data exchange, platform extensibility, and AI agent workloads.
• Lead build vs. buy evaluations and establish platform selection criteria — including for AI tooling, agent orchestration frameworks, and LLMOps infrastructure — aligned with long-term architectural goals.
• Ensure systems architecture supports scalability, data integrity, security, and operational efficiency in a public-company environment.

Systems Architecture & Integration Design

• Serve as the lead architect for the design and implementation of integrations across Salesforce, NetSuite, Zendesk, Snowflake, Orb, and other enterprise platforms.
• Establish and enforce design standards, data contracts, and integration governance across all enterprise systems.
• Own the enterprise architecture review board, evaluating proposed system changes for scalability, compliance, security, and alignment with long-term design goals.
• Define integration patterns (event-driven, API-first, middleware) and ensure consistent application across the technology ecosystem.
• Partner with the Data Engineering team to ensure data pipelines, data models, and platform integrations reflect sound architectural principles and support reliable analytical and operational outcomes.
• Lead evaluation and selection of new technologies, including iPaaS and middleware platforms, ensuring alignment with the broader architecture.

Architecture Governance & Advisory

• Serve as the company’s technical authority on enterprise systems design questions, providing architectural guidance to Revenue Operations, Finance, and Data Engineering leadership.
• Lead architecture review sessions and provide formal design approval for major system initiatives and platform changes.
• Produce and maintain architectural roadmaps, standards documentation, and technical decision frameworks that guide delivery teams and stakeholders.
• Translate complex business requirements into scalable, future-proof architectural solutions, ensuring alignment between business priorities and technical design decisions.
• Establish strong feedback loops with business teams to ensure the architecture evolves alongside organizational needs.
• Mature the infrastructure that governs AI agent workflows — ensuring all agents and automated systems operate through governed identity, API gateway, secrets management, logging, and reconciliation layers.
• Maintain and enforce change management standards for workflow deployments, prompt changes, and policy updates — including GitHub-backed version control and CI/CD deployment gates.
• Ensure AI agent operations comply with SOX IT General Controls, data privacy requirements (GDPR/CCPA), and internal data governance standards.
• Build and maintain observability infrastructure in partnership with the security team for agent operations, including real-time dashboards, alerting on anomalous behavior, and audit trail evidence for SOX and compliance purposes.

Team Leadership & Vendor Governance

• Lead and develop a team of Business Systems administrators, contractors, providing mentorship and clear career development direction.
• Establish best practices for systems lifecycle management, change management, and project delivery.
• Manage vendor and contractor relationships, ensuring external resources operate within defined architectural standards and governance frameworks.
• Champion a culture of technical rigor, documentation discipline, and continuous improvement across the team.