Director E&E, Delivery

The Director E&E, Delivery is both a people manager and client leader. This person has a disciplined approach to managing our most important clients through project and program management, whether it is a single large project or multiple projects that make up a program.

The successful candidate is detail-oriented but can also think of the ‘big picture’ strategy to drive our client’s business forward, while building long-lasting client relationships. Has the ability to manage various types of concurrent projects from research & strategy, design, development, and deployment of web and software products. Capable of managing complex programs with multiple projects and project management resources in dynamic client environments. Has strong client-facing and strategic leadership experience along with expert program/project management skills. Has extensive experience managing direct reports with a focus on performance, career growth, and project/program management skills. They will use their expertise to coach and grow their team.

What You’ll Do:

• Define, manage and execute various types of creative projects for clients in order to maximize client business objectives, manage client expectations, and maintain profitability.
• Establish the creative operating model, communication, plan and tools to be used by the program to ensure successful delivery.
• Directly manage creative project management team members, providing ongoing mentorship, career development, and performance guidance.
• Ability to coach team members on best practices and act as a partner in solving client challenges.
• Lead the development and implementation of standardized creative processes and tools across the Delivery team.
• Oversee and deliver daily internal and client-facing status updates for engagements.
• Balance strategic and operational thinking with strong attention to detail and execution.
• Serve as the primary point of contact between clients and internal creative teams, ensuring clear and consistent project communication.
• Make creative resourcing recommendations and monitor team bandwidth and effectiveness; assess program pacing and delivery health to ensure viability. Join client and internal meetings to identify evolving needs and opportunities; act as a subject matter expert on delivery processes, capacity, and timelines.
• Coordinate and organize tasks that support project execution and delivery. Lead discussions with key stakeholders to communicate program progress, milestones, and overall delivery health.
• Manage complex creative project timelines, budgets, scope, and risks to ensure high-quality delivery outcomes. Contribute to business development efforts by helping define project scope, delivery processes, and resource estimates.
• Support change management by modeling tactical approaches and managing resources across shifting project needs.
• Minimal travel may be required to client sites.